To report a false positive found with Malwarebytes cloud-managed solutions, submit a Support Ticket. A support agent will then reach out to you with further instructions. Do not take any further action on the false positive until we have reviewed it. Additional information Collect Malwarebytes Endpoint Agent diagnostic logs Source : Official Malwarebytes Brand Editor by : […]
To remotely deploy the Malwarebytes Endpoint Agent on Mac devices, Apple requires end users to grant Full Disk Access for macOS 10.15+ and allow our kernel/system extension. Normally, end users must manually go to their Mac Settings to grant these permissions which allow Malwarebytes to properly function. This article describes how you can remotely deploy […]
Malwarebytes Endpoint Protection and Malwarebytes Endpoint Detection and Response software detects Potentially Unwanted Programs (PUPs) and Potentially Unwanted Modifications (PUMs). PUPs and PUMs are not considered malicious, but they may have undesirable effects that Malwarebytes does not recommend. What is the difference between a PUP and a PUM? PUPs usually come in the form of toolbars, bundleware, bloatware, […]
You have removed a Potentially Unwanted Program (PUP) from Google Chrome™ but Malwarebytes Endpoint Protection keeps detecting the same PUP. This may be caused by Google Chrome Sync replacing Chrome settings and entries after Malwarebytes disinfects them. Reset Sync Data to prevent PUP redetections Follow the steps below to disable account sync in Chrome, reset […]
Occasionally the Malwarebytes endpoint agent service MBEndpointAgent may not start when the computer is booted up. This article provides options to ensure reliable startup by a Malwarebytes policy setting and additionally batch file or GPO setting. Resolution Allow services additional time to startup This setting gives all Windows services more time to startup and thereby avoiding service […]
Your Mac endpoint is displaying the needs attention indicator . Click the indicator to see the message. If you receive the following error message: “Your team has not yet granted this endpoint permission to allow full disk access (FDA) to Malwarebytes. For the best protection, we highly recommend that you grant this endpoint access to this […]
In macOS 10.15.4 and 10.15.5, a warning message notifies you that kernel extensions will no longer be supported in future Apple updates. No need to panic, Malwarebytes is aware of this upcoming change and are working to upgrade our kernel extension to Apple’s new Endpoint Security framework. All you need to do is update your […]
After a threat scan, your Malwarebytes Endpoint Detection and Response software detects Group Policy registry keys as Potentially Unwanted Modifications (PUMs). Cause If you have a Group Policy enforced on your network, your Malwarebytes software assumes the Group Policy registry keys are Potentially Unwanted Modifications. If these registry keys were added with your permission, you may treat the detections as false […]
When deploying the Malwarebytes Endpoint Agent on macOS Catalina 10.15 or macOS Big Sur 11.x, Full Disk Access must be manually granted on the endpoint so Malwarebytes can scan all disk locations for threats. Due to Apple’s Transparency, Consent, and Control (TCC) feature, Malwarebytes cannot access sensitive folders for potential threats until Full Disk Access […]
In the Nebula console, on the Endpoints page under the Status column, a Needs Attention indicator means there is an issue. Click on the indicator to display the error message. Error messages The Malwarebytes Endpoint Detection and Response plugin on this endpoint didn’t start correctly. This needs your immediate attention, as files cannot be cleaned and no […]