Starting January 14, 2020, Microsoft does not provide security updates or support for PCs with Windows 7. However, we will continue supporting our products that are compatible with Windows 7 in accordance with the product lifecycle. For more information about the product lifecycle, see pages for Solutions for business and Products for home. At the end of their […]
This article concerns: Kaspersky Internet Security Kaspersky Anti-Virus Kaspersky Total Security Kaspersky Small Office Security Before upgrading to Windows 10, download and install the latest version of Kaspersky Internet Security, Kaspersky Anti-Virus, Kaspersky Total Security or Kaspersky Small Office Security, аnd then update the anti-virus databases. If you have any issues using you Kaspersky Lab product after upgrading, see the recommendations below: […]
The article contains recommendations on how to reduce the load of antivirus software on the system and improve performance. the recommendations concern Kaspersky applications installed on Microsoft Windows XP, Vista or 7. Exclude files from scanning Some files and folders on your computer cannot be infected by viruses. Scan may decrease system efficiency greatly due to […]
Ransomware is a kind of file-encrypting malware that encrypts your files and then demands ransom for decrypting them. Some of the programs encrypt the files without demanding ransom. No one can guarantee that your files will be decrypted after you pay ransom. We recommend configuring protection for the device in advance as it helps to […]
To provide you with the easiest way to send logs to Kaspersky Technical Support, we have created a Windows script called Log Collector, which automates the collection process. 1. Run Log Collector Click on the Download button, and then click Open. A window will open with a single file in it named KL_Log_Collector4. Double-click the file to start the script. If prompted, allow the script […]
Windows 8 features a Steps Recorder tool that allows you to record all user’s actions in details by capturing texts and screenshots. For the user’s security, no sensitive information, such as passwords, is included into reports. The collected data is saved to a file, which may be used by a support engineer when resolving an issue. How […]
The article concerns Windows 7 and later. Windows 7 and later versions include the utility Problem Steps Recorder (© Microsoft Corporation). You can use Problem Steps Recorder (© Microsoft Corporation) to automatically capture the steps you take on a computer, including a text description of the item you clicked and a picture of the screen for each click. To […]
In some cases, e.g. in case of virus infection, you may have to delete or edit some registry keys. Before doing that, create a backup copy: export the registry or some of the keys to a file. This will help you restore the previous state of the system registry. How to export a registry […]
After installation of a Kaspersky Lab product, the systme may stop responding during startup or task execution. A Kaspersky Lab product might conflict either with software installed on your computer or some drivers. In such cases, please contact Tecnical Support. Technical support engineers may ask you to send a complete memory dump file to find a solution to the […]
The article is not applicable to Windows Vista SP1 and earlier. Sometimes, after installing a Kaspersky Lab application, the operating system may stop responding. These issues might occur when starting up your computer or running a task. It may be caused by the conflict between Kaspersky Lab applications and other applications or drivers installed on […]