Kaspersky for Home Secure Keyboard Input limitations in Kaspersky Security Cloud “Failed to unlock data vault” error in Kaspersky Security Cloud Webcam Protection in Kaspersky Security Cloud License problems in Kaspersky Security Cloud How to install and activate Kaspersky Security Cloud Free Kaspersky Security Cloud release notes How to protect mobile devices using the activation […]
This article concerns: Kaspersky Anti-Virus 2016, 2017 Kaspersky Internet Security 2016, 2017 Kaspersky Total Security 2016, 2017 Kaspersky Small Office Security 5 If you have upgraded from Windows 7 to Windows 8, 8.1 or 10, the above-mentioned Kaspersky Lab applications will work with limitations when the system is booted for the first time: Only the […]
Starting January 14, 2020, Microsoft does not provide security updates or support for PCs with Windows 7. However, we will continue supporting our products that are compatible with Windows 7 in accordance with the product lifecycle. For more information about the product lifecycle, see pages for Solutions for business and Products for home. At the end of their […]
The article contains recommendations on how to reduce the load of antivirus software on the system and improve performance. the recommendations concern Kaspersky applications installed on Microsoft Windows XP, Vista or 7. Exclude files from scanning Some files and folders on your computer cannot be infected by viruses. Scan may decrease system efficiency greatly due to […]
The article concerns Windows 7 and later. Windows 7 and later versions include the utility Problem Steps Recorder (© Microsoft Corporation). You can use Problem Steps Recorder (© Microsoft Corporation) to automatically capture the steps you take on a computer, including a text description of the item you clicked and a picture of the screen for each click. To […]
The article is not applicable to Windows Vista SP1 and earlier. Sometimes, after installing a Kaspersky Lab application, the operating system may stop responding. These issues might occur when starting up your computer or running a task. It may be caused by the conflict between Kaspersky Lab applications and other applications or drivers installed on […]
After installing a Kaspersky Lab application, the operating system may crash and a blue screen may appear (BSoD — Blue Screen of Death). This can be caused by a conflict between the Kaspersky Lab application and either an application made by another company, or your computer’s drivers. If this issue occurs: Enable physical memory restrictions. Generate a […]
In some cases, Kaspersky Lab support engineers may request a dump file of a certain process to fix the issue. To get the process dump file: Press Ctrl+Alt+Delete on the keyboard. Select Task Manager. If you are using: Windows 7, go to the Processes tab. Windows 8, 8.1, 10 or Windows Server 2008, click More details. Right-click the process […]
In some cases, you may need to access files or folders which are hidden by default for security reasons. Check if display of hidden files and folders is enabled on your PC. Windows 10 Open any folder on your computer. Go to the View tab. Click Show/Hide. Make sure the Hidden items checkbox is selected. Hidden items will be […]