To determine the cause led to the application crash, Kaspersky Technical Support experts may ask you to send a crash report in CRASH format. The crash report may be located in the following folders: /Libraries/Logs/DiagnosticReports /Users/Username/Library/Logs/DiagnosticReports /Libraries/Logs/CrashReporter /Users/Username/Library/Logs/CrashReporter In Mac OS X 10.7 (Lion) and later the Library folder is hidden. To learn how to […]
Before you purchase and install a Kaspersky Lab application, make sure your Mac meets system requirements. For correct installation and performance, your Mac must be running OS X 10.6 or later. To find the version number, in the OS X menu, click and select About this Mac (or About this Computer in OS X 10.6). The information about the version […]
It is possible to install two or more antivirus solutions at once, but you may encounter the folloiwng limitations: Running several antivirus solutions simultaneously requires more operating system resources. This may affect the performance of your Mac. If you use a Kaspersky solution alongside incompatible applications, it may work incorrectly and operating system errors may […]
The number of malicious programs increases daily. There are fewer viruses for macOS than for Windows. However, today’s threats don’t stop at viruses. Kaspersky applications protect your devices from Trojans, spyware, and ransomware. When you are using the Internet, anti-virus software also protects you against hacking attempts, phishing, and stealing of your password and personal data when shopping or […]
Kaspersky Lab technical support specialists may require you to boot your Mac in single-user mode for troubleshooting purposes. To do so: Click in the macOS (OS X) menu bar and select Restart. Click Restart. Press and hold Command + R on the keyboard until the Apple logo appears on the screen. In single-user mode, the keyboard layout is […]
How to get System Report and the system.log file in macOS id: 14528 How to reboot macOS (OS X) in single-user mode? id: 8429 Do I need anti-virus for macOS? id: 8363 Can I install two or more antivirus applications on one macOS (OS X)? id: 8418 How to find which version of macOS (OS […]
By default, Kaspersky Internet Security 18 for Mac launches automatically at startup of your Mac. In the main window of Kaspersky Internet Security 18 for Mac, you can find the following information: Protection status Security recommendations Protection components My Kaspersky account to which the application is connected License details How to open the application window […]
Before installing: Make sure your Mac meets the system requirements. Uninstall incompatible applications from your Mac. To install Kaspersky Internet Security for Mac: Download the installer from the Kaspersky website. Run the installer. Double-click Install Kaspersky Internet Security. Read the Kaspersky Security Network Statement. If you agree with all the terms, select the checkbox I agree to participate in Kaspersky Security Network. […]
The article concerns Kaspersky Security Cloud for Mac — Family and Personal. Before installing: Make sure your Mac meets the system requirements. Uninstall incompatible applications from your Mac. To Kaspersky Security Cloud for Mac: Download the installer from the Kaspersky website. Run the downloaded installer. Double-click Install Kaspersky Security Cloud. Read the Kaspersky Security Network Statement. If you agree to […]
To identify the causes of Kaspersky applications’ malfunctioning, technical support may ask you to send them System Report or the system.log file. How to get System Report on macOS 11.1 In the upper-left corner, click → About This Mac. Click System Report. Press Command + S on your keyboard. Type the name for the report, select the […]