Kaspersky for Home Secure Keyboard Input limitations in Kaspersky Security Cloud “Failed to unlock data vault” error in Kaspersky Security Cloud Webcam Protection in Kaspersky Security Cloud License problems in Kaspersky Security Cloud How to install and activate Kaspersky Security Cloud Free Kaspersky Security Cloud release notes How to protect mobile devices using the activation […]
After you have sent a request to Technical Support, Kaspersky Lab engineers can ask you to collect logs of your Android smartphone. By default, log files are inaccessible. To get access, allow USB debugging. How to allow USB debugging To collect the information you need, allow USB debugging for programmers. By default, USB debugging […]
In case of issues with a Kaspersky Lab app, technical support engineer may ask you to send a bug report to find the causes of the problem. To create a bug report: The steps may differ depending on Android version and device model. Open the device settings. Tap About. Tap Build number 7 times to unlock Developer options. […]
Android Debug Bridge (adb) is a tool for debugging Android devices. The adb utility allows you to: View logs Copy file from and to the device Install and remove apps Wipe and rewrite the data section in the devices’ memory Run management scripts Manage some network parameters The Kaspersky support engineer may ask you to […]
To process requests, Kaspersky Lab technical support might need a report generated by the DumpAndroidApps utility. The report collects the following information from the mobile device: All APK files from the /data/app and /system/app folders on the mobile device are copied to the android_apps_0 folder on the computer. All paths to the APK files on […]
There are three versions of Kaspersky Internet Security for Android: free, trial and premium. Features Free version Premium and trial versions Scanner: provides manual protection against viruses and other malware. Anti-Virus: provides automatic protection against viruses and other malware. Call Filter: blocks unwanted calls. Only available on devices with a SIM card. If you are […]
Free version of Kaspersky VPN Secure Connection for Android has the following limitations: 200 MB of secure traffic per day (300 MB if the app is connected to My Kaspersky). Country selection is unavailable. Upon attempt to change the virtual location, the application will prompt to upgrade to the extended version. When daily traffic limit is […]
How to remove Kaspersky Safe Kids from a child’s device Follow the instructions from this Online Help page. How to remove Kaspersky Safe Kids from a parent’s device For instructions on deleting applications, see the Google support website. What to do if you have difficulties removing the app If you experience any difficulties removing the app, submit a […]