1. Try login in other browser. 2. Clear the browser cache and cookies (ctrl+shift+del) and login. 3. Set the page size at 100% zoom in the browser. Note: In case of same issue or required assistance, you may raise ticket at Submit a Ticket. So our Technical Support Team can assist you to resolve your query. Source : […]
1. Open My Account page and click on “Forgot password” 2. Enter your wp-signup.phped email address and submit 3. Password will be sent to the wp-signup.phped Email ID 4. Activate using the password which has been sent to your wp-signup.phped Email ID. Note: In case of same issue or required assistance, you may raise ticket at Submit a Ticket. So […]
Scenario: Installation windows may disappear while installing K7 Endpoint security if any traces of K7 presence in the system. Steps to follow: 1. Run the K7 removal tool and then try installing the product. https://drive.google.com/open?id=1QYJqOox2WLn1dbmEcwRtpZVNpVOK7zsm 2. If the issue persist Click on Start->Click on Run->Type regedit and enter 3. Navigate to LOCAL_MACHINESoftwareK7 Computing and Delete the key K7tssetup only 4. initiate installation […]
Scenario: You may get reboot pending or already installed error message while installing K7 Endpoint security if any traces of K7 presence in the system. Steps to follow: 1. Run the K7 Endpoint removal tool and then try installing the product. 2. If the issue persist Click on Start->Click on Run->Type regedit and enter 3. Navigate to HKEY_LOCAL_MACHINE -> Software -> K7 Computing and Delete […]
Scenario: This error may appear if K7 components are not loaded or running as service after installing. Steps to follow: Make Sure all the components of K7 End Point such as Antivirus Protection, Behavioral Protection, and Firewall Protection are enabled. If not, please open Run-> services.msc-> Restart the K7TotalSecurity manager service and try update. Note: In case of same issue or required assistance, you may raise ticket […]
Please verify system date and times, it should be correct. If it is correct, Please execute the rootsupd.exe from here. If any Firewall or UTM application is being used, please allow the below URLs into the allowed list Updates.k7computing.com/ S3.amazonaws.com/* prdupdates.k7computing.com.* Make sure that .DAT extension files are allowed to download under content filtering of the gateway firewall. Please check and […]
1. Open My Account page and click on “Forgot password” 2. Enter your wp-signup.phped email address and submit 3. Password will be sent to the wp-signup.phped Email ID 4. Activate using the password which has been sent to your wp-signup.phped Email ID. Note: In case of same issue or required assistance, you may raise ticket at Submit a Ticket. So […]
Scenario: Installation windows may disappear while installing K7 Endpoint security if any traces of K7 presence in the system. Steps to follow: 1. Run the K7 Removal Tool and then try installing the product. 2. If the issue persist Click on Start->Click on Run->Type regedit and enter 3. Navigate to LOCAL_MACHINESoftwareK7 Computing and Delete the key K7tssetup only 4. Initiate installation of K7 again. […]
Scenario: This error may appear if K7 components are not loaded or running as service after installing. Steps to follow: Make Sure all the components of K7 End Point such as Antivirus Protection, Behavioral Protection, and Firewall Protection are enabled. If not, please open Run-> services.msc-> Restart the K7TotalSecurity manager service and try update. Note: In case of same issue or required assistance, you may […]
Scenario: Endpoint shows successfully updated with the latest date in the system but the console shows an old update date. Steps to follow: 1. Download the file from the below link: https://apps.k7computing.com/Tools/Support/EPClientV11.rar 2. Copy the file “EPClientV11.rar” to C Drive 3. Right-click the file and Extract with option “Extract Here”. Refer to the screen shot below. 4. Open the folder […]