Scenario: Unable to update K7 product, “Click here to reboot now” – After successfully updating/restarting – REBOOT PENDING Step 1: Open registry by opening Run > Type ” Regedit ” and hit enter. Step 2: Kindly visit this registry location: HKEY_LOCAL_MACHINESOFTWAREK7 ComputingK7TotalSecurityCommonInfoUpdates Step 3: Change the Reboot Pending value to 0 and close the registry editor. […]
Scenario: K7 Product not updating automatically the user needs to run the update manually. Steps to follow: 1. Please open the K7 Software and click on update > Configure Update. 2. Please select “Automatically check for update” after connecting to the internet then click on ok. 3. The K7 product will update automatically once the system connects to the […]
Scenario: When system date and time is incorrect or if you activated a trail version. Steps to Follow: Check system date and time. If it’s correct, probably you would have activated trail key. Please open K7 from the desktop icon Click on Support > Activate Enter all the details and proceed with activation without choosing […]
Description: – Incase if you had lost the serial key and would like to recover the serial key again. Steps to follow: Please click on the below link to get the serial number if you have already activated it. https://www.k7computing.com/accounts/SignIn Once the page got open. Please enter the wp-signup.phped Email id and the Password in which the […]
Description: If you want to reactivate the product after formatting the PC. Steps to follow: Please click the below link to download the Latest setup file https://www.k7computing.com/in/free_downloads Please follow the below steps to install the product. Run Setup file. Choose Quick Install Then Select the Option Agree Install Please follow the below steps to activate the product […]
Scenario: – User might not able to activate the K7 Mobile Security as it may show error message such as incorrect Password. Steps to follow:- Verify whether your email id is wp-signup.phped with K7 previously if yes, enter the same password for activation which you have used for previous K7 product activation Incase if you […]
Scenario: –In some devices user might not able to type the product serial key in the Activation page. Steps to follow:- Kindly check the Auto-Correct is enabled in the Text Settings in your mobile. Kindly disable that and type the serial key. Alternatively you can copy the Serial key completely from your mail or type […]
Scenario: This error might happen if the IE version is below in the minimum system requirement or if the script files are not wp-signup.phped properly. Steps to follow: 1. Run the K7 Removal tool from the following link Removal tool and delete K7 Computing folder under C:Program Files or rename it. 2. Clear both temp and %temp% folders and other […]
Scenario: This error occurs when the Javascript files which are required for installing K7 Security product has an invalid reference in the windows registry. Steps to follow: 1. Open Run command type regedit 2. Right click on HKEY_CLASSES_ROOT click on Find 3. Search with jscript9.dll 4. Right-click on Default click on Modify 5. Rename jscript9.dll to jscript.dll in value data 6. Click on Ok […]
Scenario: While installation, you may get this error. This may happen on infected systems by Malware. Steps to follow: Please remove the K7 certificate from untrusted entry. To do that, Open Run > MMC 3. Click on “File > Add/Remove Snap in” 4. Click on “Certificates > Add > select […]