Please verify system date and times, it should be correct. If it is correct, Please execute the rootsupd.exe from here. If any Firewall or UTM application is being used, please allow the below URLs into the allowed list Updates.k7computing.com/ S3.amazonaws.com/* prdupdates.k7computing.com.* Make sure that .DAT extension files are allowed to download under content filtering of the gateway firewall. Please check and […]
Articles Tagged: K7 Computing for Business
Email id is already activated with a different password (K7 computing)
1. Open My Account page and click on “Forgot password” 2. Enter your wp-signup.phped email address and submit 3. Password will be sent to the wp-signup.phped Email ID 4. Activate using the password which has been sent to your wp-signup.phped Email ID. Note: In case of same issue or required assistance, you may raise ticket at Submit a Ticket. So […]
Installation window disappears during installation of client (K7 computing)
Scenario: Installation windows may disappear while installing K7 Endpoint security if any traces of K7 presence in the system. Steps to follow: 1. Run the K7 Removal Tool and then try installing the product. 2. If the issue persist Click on Start->Click on Run->Type regedit and enter 3. Navigate to LOCAL_MACHINESoftwareK7 Computing and Delete the key K7tssetup only 4. Initiate installation of K7 again. […]
Unable to Start the Update – One or more components required for updates are not running (K7 computing)
Scenario: This error may appear if K7 components are not loaded or running as service after installing. Steps to follow: Make Sure all the components of K7 End Point such as Antivirus Protection, Behavioral Protection, and Firewall Protection are enabled. If not, please open Run-> services.msc-> Restart the K7TotalSecurity manager service and try update. Note: In case of same issue or required assistance, you may […]
Installation window disappears during installation (K7 computing)
1. Run the K7ESRT removal tool and then try installing the product. 2. If the issue persist Click on Run->Type regedit and enter 3. Go to the Location HKEY_LOCAL_MACHINESoftwareK7 Computing and Delete the key K7tssetup only. 4. If the OS is 64 bit delete the K7tssetup key under HKEY_LOCAL_MACHINESoftwareWow64NodeK7 Computing and then try installing the K7 Console. Note: In case of […]
Unable to login to K7 Console and nothing happens when clicking on Login button
1. Kindly check whether any desk has been installed in the console system, if yes please uninstall it. 2. Open Run->services.msc-> restart the K7 Web Server (Z3) service and SQL K7BIZSQL Service and check for the login. 3. If still, the issue persists please run the below URL in console machine via browser and check […]
After login to console, unable to see any information (K7 computing)
1. Try login in other browser. 2. Clear the browser cache and cookies (ctrl+shift+del) and login. 3. Set the page size at 100% zoom in the browser. Note: In case of same issue or required assistance, you may raise ticket at Submit a Ticket. So our Technical Support Team can assist you to resolve your query. Source : […]
Email id is already activated with a different password (K7 computing)
1. Open My Account page and click on “Forgot password” 2. Enter your wp-signup.phped email address and submit 3. Password will be sent to the wp-signup.phped Email ID 4. Activate using the password which has been sent to your wp-signup.phped Email ID. Note: If the issue still persists or you need any assistance, you may raise ticket at Submit […]
How to configure email for mail notification (K7 computing)
Open K7 Enterprise Security Console Navigate to Server Settings Click on Notifications Enter the Email ID and SMTP Server Enter the port 465 with SSL enable Under SMTP Server Authentication, Enter Email ID and Password Note: Make Sure Less Secure App feature is enable for configured account. Less Secure app for Google domain: https://myaccount.google.com/lesssecureapps Less Secure app for Yahoo domain: https://login.yahoo.com/account/security?.scrumb Note: In case of same issue […]
How to Activate K7 Total Security Product (Channel Pack)
Description : Activation is essential to keep your product up-to-date to protect your computer from newly discovered threats. The K7 Ultimate security software must be updated frequently to handle new viruses and threats. To receive updates and support from K7 Computing, you must activate your product. Step 1: Please Open the K7 product and click […]