Applies to: Sophos Home for macOS 10.13, 10.14 and 10.15 You see the following message after installing Sophos Home or upgrading macOS: System Extension Blocked – A program tried to load a new system extension(s ) signed by “Sophos” … Additional message examples Action Required – You need to change your ‘Security & Privacy’ settings […]
Applies to: Sophos Home for macOS A duplicate Sophos Home shield may appear after updating or installing Sophos Home on MacOS. This double shield is a cosmetic issue, and has no security impact. To correct this problem, please follow the below listed steps: What to do: Click on the Apple icon at the top left […]
Applies to Sophos Home for macOS When installing Sophos Home on macOS, you receive the following message: An incompatible product is installed. This software cannot be installed over the existing installation. No changes were made to the existing installation. Click on the image to see it in full size This message appears when a previous […]
This article covers how to troubleshoot Sophos Home issues on macOS 11 – Big Sur & macOS 12 – Monterey. TROUBLESHOOTING Post-installation (or upgrade) issues on Big Sur or Monterey Sophos Home requires 4 steps in order to run on macOS 11 Big Sur & 12 Monterey 1 – Enabling System Extensions 2 – Allowing […]