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Applies to Sophos Home for macOS

When installing Sophos Home on macOS, you receive the following message:

An incompatible product is installed.
This software cannot be installed over the existing installation. No changes were made to the existing installation.

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This message appears when a previous version of Sophos was installed on the computer, and was not properly removed (for example, it was dragged to the trash instead).

What to do:

Download and run the removal tool to get rid of the leftovers:

  1. Download the Removal Tool for Sophos Anti-Virus.
  2. Unzip the downloaded tool if it hasn’t been automatically unzipped by your browser.
  3. Double-click the Remove Sophos Anti-Virus application and follow any on-screen instructions.
  4. Once the removal is complete, restart your Mac.
  5. Download a new installer from your Sophos home Dashboard to install Sophos Home
    Installing Sophos Home on Mac computers

Note: If when trying to open the removal tool, you receive a message stating: “”Remove Sophos Endpoint” can’t be opened because Apple cannot check it for malicious software.”, right-click on the downloaded file –> Open (this will allow it to run).

Source : Official Sophos Brand
Editor by : BEST Antivirus KBS Team

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