NortonLifeLock sends an opt-in text message to activate the phone number that you choose to receive text message alerts. If you did not receive the opt-in text, use the information below to help you resolve the problem. Please note that text message and data rates may apply. Fix issues receiving opt-in text Sign in to […]
To access your online vault, you must first sign in to your Norton account, and then log on to your Norton Password Manager vault. The Norton account password is different from the Norton Password Manager vault password. Your Norton account password identifies you and your individual online vault. It also gives you access to other […]
When you purchase a Norton product from Norton.com, you are asked to enter your email address and password. If you enter an incorrect password, your order cannot be saved in your account. If you see a message asking you to confirm a purchase when you sign in to Norton, do one of the following that […]
This error message is displayed when you attempt to activate your Norton product with a product key which is expired. To activate your product you must either: Find a different Norton product key Renew your existing product key to add subscription time Purchase a new product Find a different Norton product key Sign in to […]
Your Norton product can display incorrect subscription days for many reasons. Some of the common scenarios are, the purchased product was not installed on your device or it was not activated. If you have not purchased a renewal or an upgrade from the expiration notice, the days from your old subscription will not be added […]
To check if the issue you are experiencing is related to a known system problem or outage, visit Norton Services Status page. This problem can happen if a default browser is not set on your computer. If you have Google Chrome installed on your computer, change the settings to set it as your default browser. Depending on […]
The Activation key you entered is not a valid key to activate your product. Type your product key again. Norton Utilities Premium/Norton Utilities Ultimate product key is case-sensitive. Be very careful to type it exactly as it appears. If you got Norton Utilities Premium as an added benefit when you enrolled for Automatic Renewal on […]
This error appears when the product key is typed incorrectly or if the product key is for a different product and version. Make sure that your key is typed correctly Type your product key again. Be very careful to type it exactly as it appears. Your product key is a combination of alphabetic and numeric […]
To fix this problem, update the Android System WebView and Google Chrome app to the latest version. STEP 1: Update Android System WebView and Google Chrome app Launch the Google Play Store app on your mobile. Tap the menu icon at the top-left corner. Tap My apps & games. Tap the Installed tab at the top. Do the following: Scroll and search for the Android […]
When you install the latest version of Norton, you need to configure the Security & Privacy settings to allow Norton System Extensions. If you did not complete these steps, you see this error message and a prompt to complete the configuration to finish the setup. To fix this problem, depending on your operating system, select […]