The Malwarebytes Support Tool can gather troubleshooting logs for Malwarebytes Privacy on Windows devices. If you have an open ticket with Malwarebytes Support, your agent may ask you to gather logs to help us solve the issue. The following steps explain how to upload logs to your support ticket using the Malwarebytes Support Tool. Requirements […]
When you submit a ticket about a Malwarebytes Privacy for iOS issue, you’ll be contacted by a Malwarebytes Support agent through email. Depending on your issue, you may need to collect diagnostic data for investigation and submit it to our support team for troubleshooting the issue. Follow the steps below to collect and reply with […]
When you submit a ticket about a Malwarebytes Privacy for Android issue, you’ll be contacted by a Malwarebytes Support agent through email. Depending on your issue, you may need to collect diagnostic data for investigation and submit it to our support team for troubleshooting the issue. Follow the steps below to collect and reply with […]
If you’re unable to send and receive emails and Malwarebytes Privacy is on, check if your email client is using port 25 to communicate. Malwarebytes Privacy blocks port 25 because it is an unsecured port commonly used for email spam. To resolve this issue, contact your email provider who can assist you with setting the […]
If you’re experiencing an issue with Malwarebytes for iOS, submit a help request using Malwarebytes for iOS. Submitting a help request creates a ticket for you. Open Malwarebytes for iOS. At the bottom-right part of the dashboard, tap Help. Tap Submit a help request. An email template appears. In the space of your email body, add information that […]
If a potential scammer attempted to contact you and Malwarebytes for iOS did not detect or block the call, report the scammer’s phone number to us. Reported phone numbers are sent to our researchers for investigation and blocked on your device. You can report fraudulent numbers through the Malwarebytes for iOS settings, the iOS Phone […]
Scammers use several tactics to avoid being identified, from changing phone numbers to spoofing caller ID information. To protect you from potential scammers, we regularly update our list of known scammers and recommend you: Turn on iOS Call Protection Customize Call Protection in Malwarebytes for iOS Report a fraudulent number with Malwarebytes for iOS We […]
iOS Content & Privacy Restrictions, also known as Parental Controls, let you manage which features, apps, and content your kids can and can’t access on their iOS device. Refer to Apple’s How to use parental controls on your child’s iPhone, iPad, and iPod touch for more information. Enabling certain iOS restrictions impacts your ability to enable some […]
The Help screen provides answers to common questions about Malwarebytes for iOS. Submit feedback: Directs you to a survey to provide feedback about the app. Submit a help request: Opens a report to send for found issues with the app. For more information, see Report a problem with Malwarebytes for iOS. Search for answers: Opens your browser to the […]
On iOS devices, you can force close an app when it becomes unresponsive. Periodically, people will close all their apps which is unnecessary but harmless. IMPORTANT: Do not force close the Malwarebytes app. Force closing Malwarebytes for iOS prevents iOS from periodically running our background tasks. In order to keep the protection for Call Protection and Ad […]