The article refers to Kaspersky Security Cloud 19 — Family, Personal, and Free. When creating a My Kaspersky account during activation of Kaspersky Security Cloud throught he application interface, an unknown server error may occur. Solution Try creating an account on the My Kaspersky website and activate the application through it. What to do if the error […]
When activating a Kaspersky application, a message may appear with the text “Service provider server is not available”. Cause There is an issue accessing your provider’s activation server. Solution If you use a proxy server to connect to the Internet, check its settings. Try activating the application again after a short while. For example, in […]
If activation of a Kaspersky application fails with the error “Key file corresponds to another application”, try reinstalling the application. Download the installer from the Kaspersky website. Remove the application. In the Saving objects window, select the License information checkbox. See this article for instructions. Restart your PC. Run the installation file and follow the instructions in these articles: Kaspersky Internet […]
When activating a Kaspersky Lab application, you may get an error message saying that the license is not available or there is a problem with the license in your My Kaspersky account. Solution Send the license to the device from your account at My Kaspersky. See the Online Help page for instructions. What to do if the […]
When activating a Kaspersky application, you may get the error “Activation code is not suitable for this application”. Find possible causes and solutions for the error in the table below. Cause Solution Your activation code applies to a different application. See the guide below. You are entering the code issued in 2011 or earlier. If the […]
Issue When entering the activation code, you may get the error message “Activation code is saved” or “Your activation code is already saved in the application”. Cause If you have auto-renewal enabled, you do not need to enter the activation code when the license expires. The license term is updated automatically after the purchase of […]
Issue When opening Protected Browser, you may get the error message: “Run error. Failed to run Protected Browser: 0x80000221” or the “Failed to run Protected Browser” notification in the lower part of the screen. Cause The error may be caused by modification of standard Windows libraries. Solution Set another default browser to proceed to websites. […]
This article concerns: Kaspersky Endpoint Security 11 for Windows Kaspersky Endpoint Security 10 for Windows Kaspersky Security 10.x for Windows Server Kaspersky Embedded Systems Security 2.x Kaspersky Embedded Systems Security 3.x Kaspersky Security for Virtualization 5.х Light Agent Issue After installing a Kaspersky application, your operating system might crash with a blue screen of death […]
Cause You exceeded the maximum number of connections to your My Kaspersky account. An account has the following limitations: The maximum number of connected devices is 500. The maximum number of licenses (if applicable) added to an account is 100. For detailed information, refer to the Terms of Use and Online Help. Solution Disconnect unused devices from your […]
Issue When trying to access My Kaspersky, you can encounter the following error: “My Kaspersky is temporarily unavailable. Our specialists are looking into the issue.” Solution Wait for 10-15 minutes and try again. The access to My Kaspersky might be temporarily restricted due to maintenance. Temporarily disable a third-party VPN provider if you are using […]