Windows crashes with a blue screen after a Kaspersky application for business is installed

This article concerns:

• Kaspersky Endpoint Security 11 for Windows
• Kaspersky Endpoint Security 10 for Windows
• Kaspersky Security 10.x for Windows Server
• Kaspersky Embedded Systems Security 2.x
• Kaspersky Embedded Systems Security 3.x
• Kaspersky Security for Virtualization 5.х Light Agent

Issue

After installing a Kaspersky application, your operating system might crash with a blue screen of death (BSoD).

Cause

It may be caused by the conflict between a Kaspersky application and other applications or drivers installed on your computer.

Solution

1. Get a full memory dump. See the instructions for Windows 7, 8, 8.1, 10. For Windows 10, you can also use the CrashControl tool.
   By default, a dump file will be saved to the %systemroot%\MEMORY.DMP folder.
2. Open the dump file in any debug program. For example, WinDbg Preview.
3. Make sure that you created a full memory dump. Other types of dumps will not help in analyzing the issue. If you have a full memory dump, you should see the following text:

4. Add the memory dump to an archive.
5. Save the GetSystemInfo 6 report. Make sure that the Include Windows Event logs checkbox is selected. For the instructions, see this article.
6. Submit the full memory dump and the GetSystemInfo report to Kaspersky technical support.

Source : Official Kaspersky Brand
Editor by : BEST Antivirus KBS Team