Unknown server error when creating a My Kaspersky account 0 (0)

The article refers to Kaspersky Security Cloud 19 — Family, Personal, and Free. When creating a My Kaspersky account during activation of Kaspersky Security Cloud throught he application interface, an unknown server error may occur. Solution Try creating an account on the My Kaspersky website and activate the application through it. What to do if the error […]

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“Service provider server is not available” error (Kaspersky) 0 (0)

When activating a Kaspersky application, a message may appear with the text “Service provider server is not available”. Cause There is an issue accessing your provider’s activation server. Solution If you use a proxy server to connect to the Internet, check its settings. Try activating the application again after a short while. For example, in […]

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Error “Key file corresponds to another application” (Kaspersky) 0 (0)

If activation of a Kaspersky application fails with the error “Key file corresponds to another application”, try reinstalling the application. Download the installer from the Kaspersky website. Remove the application. In the Saving objects window, select the License information checkbox. See this article for instructions. Restart your PC. Run the installation file and follow the instructions in these articles: Kaspersky Internet […]

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License problem in the My Kaspersky account 0 (0)

When activating a Kaspersky Lab application, you may get an error message saying that the license is not available or there is a problem with the license in your My Kaspersky account. Solution Send the license to the device from your account at My Kaspersky. See the Online Help page for instructions. What to do if the […]

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Run error when starting Protected Browser (Kaspersky) 1.2 (6)

Issue When opening Protected Browser, you may get the error message: “Run error. Failed to run Protected Browser: 0x80000221” or the “Failed to run Protected Browser” notification in the lower part of the screen. Cause The error may be caused by modification of standard Windows libraries. Solution Set another default browser to proceed to websites. […]

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Cannot connect to www.kaspersky.com 0 (0)

Viruses widely use the hosts file to prevent users from opening antivirus software websites and downloading databases and removal tools. If your computer is infected, we recommend that you do the following: Find the hosts file located in the folder System32/drivers/etc (for Windows XP/Vista/7/8). Open the file and delete all the lines except: 127.0.0.1 localhost. Otherwise, you can replace the hosts file with […]

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