If you get the “You do not have enough rights to perform this operation” error, during installation of a Kaspersky application, it means that your user account does not have local administrator rights. Solution Log on to the system under a local administrator account to install applications and access all files on the computer. […]
When installing a Kaspersky application, you may receive the error message “Installation files are not signed”. This error might be caused by a malicious program that adds certificates of the protection solutions to the Untrusted Certificates folder. This prevents anti-virus programs from installing and launching. Follow the steps below to solve the issue. Step 1. Remove […]
Cause The PC has a firewall installed that blocks the internet connection which is required for installation. Internet Explorer has incorrect proxy server settings entered. Kaspersky Lab’s servers are temporarily unavailable due to maintenance. Solution If you have a firewall installed on your computer, make sure that it doesn’t block the application’s internet connection. For […]
During the installation or removal of a Kaspersky Lab application you may receive the error: “Failed to install the application. Error 1316. A network error occurred while attempting to read from the file [path to the file]”. Solution To fix this problem, do the following: Run the removal tool to remove Kaspersky Lab applications from your computer. […]
The article concerns: Kaspersky Security Cloud Kaspersky Internet Security Kaspersky Anti-Virus Kaspersky Total Security Kaspersky Small Office Security Issue When installing a Kaspersky application, you may get an error “The operating system does not comply with requirements”. Cause You are trying to install the Kaspersky application On an incompatible operating system. You will get this […]
If, when installing a new product version, you receive the error message “Disk space required for the installation exceeds available disk space”, it means that there is not enough space on your hard drive to install the product. Check that your computer meets the system requirements: Kaspersky Security Cloud 21, 20, 19 Kaspersky Internet Security 21, 20, 19, 18 Kaspersky Anti-Virus 21, 20, 19, 18 Kaspersky […]
The “Error 1306. Another application has exclusive access to file [file path]” error may appear during installation of a Kaspersky application. Solution Remove the Kaspersky application using the kavremover tool. Perform a clean boot of Windows. See the Microsoft support website for instructions. Try installing the Kaspersky application once again. What to do if the issue […]
This article concerns Kaspersky applications for home. During installation of a Kaspersky application, you may get the error with the code 27300. The text of the error message contains the code of the error and the driver that causes the problem. Solution Find the solution matching the driver and the error code in the text […]
Causes The file’s checksum doesn’t correspond with the data on the Kaspersky Lab server. An error on the Kaspersky Lab server. Network issues. The installer is not on the Kaspersky Lab server. Solution Open the command line as an administrator. See this article for instructions. Enter ipconfig /flushdns and press Enter on the keyboard. Enter netsh int ip reset all and […]
When installing a Kaspersky application, you may get the error 2771. The error is caused by the previous version of a Kaspersky application still installed on your computer. The previous version of the application has to be deleted first. Removing the application with Windows OS tools Start the setup wizard of the application. For instructions, see […]