If you have technical problems with your product, you can create and send a log file to our technical support. The file contains information that can be used for troubleshooting and solving problems specific to your device. To create the log file: Open the FREEDOME VPN app. From the left navigation, select Help > About FREEDOME. Click 7 […]
This topic explains why FREEDOME VPN does not work in the United Arab Emirates and other Persian Gulf area countries. Symptoms The FREEDOME VPN app cannot connect to any of the FREEDOME VPN servers when the device is in the following Persian Gulf area: Bahrain Iraq Kuwait Oman Qatar Saudi Arabia United Arab Emirate At […]
This topic explains why FREEDOME VPN does not work in China. Symptoms When residing in China, the FREEDOME VPN app often cannot connect to any of the FREEDOME VPN servers. Occasionally, some of the FREEDOME VPN locations may work, but often not. When residing outside China, accessing Chinese website or other Chinese internet services often […]
This topic explains why sometimes when FREEDOME VPN is on you cannot connect to a public WiFi network. Symptoms I try to connect to a public WiFi network. To ensure that I can safely use the network, I have FREEDOME VPN turned on. However, I can’t connect to the WiFi network. Diagnosis There are two […]
This topic explains what to do if you are unable to access a device in your local network with the host name when FREEDOME VPN is turned on. Symptoms When F-Secure FREEDOME VPN is turned on, it may not be possible to access a device (for example NAS boxes, network printers, smart network appliances) in […]
This topic explains why FREEDOME VPN sometimes does not accept the subscription code you have bought. Symptoms Note: This article applies to you only if you have a standalone version of the F-Secure FREEDOME VPN product. You have bought an F-Secure FREEDOME VPN subscription. When you enter the subscription code in the FREEDOME VPN app, the […]
This topic explains why FREEDOME VPN sometimes does not accept the promotional code you have received. Symptoms Note: This article applies to you only if you have a standalone version of the F-Secure FREEDOME VPN product. You have received a promotional code for FREEDOME VPN. When you enter the code in the FREEDOME VPN app, the […]
This topic explains why some online casinos may block your user account when using FREEDOME VPN. Symptoms You try to access an online casino but the connection is blocked. Diagnosis To prevent stolen user accounts from being abused, some online casinos (and possibly some other sites) perform origin checks to the connections. For example, if […]
This topic explains what to do if FREEDOME VPN terminates after having asked for account elevation. Symptoms When you install or upgrade FREEDOME VPN, you are asked to elevate your user account and enter the administrator password as FREEDOME VPN requires administrator rights for the configuration. Instead, FREEDOME VPN fails to complete the configuration and […]
When using a Google service, such as Google Search, with FREEDOME VPN turned on, Google may ask you to confirm that you’re not a robot. This is also known as a CAPTCHA check. There are different versions of CAPTCHA checks in the various Google services. The most common is just a simple checkbox but some […]