If you have technical problems with your product, you can create and send a log file to our technical support. If our technical support asks you to send logs to us, follow the instructions given below. The log file contains information that can be used for troubleshooting and solving problems specific to your device. Note: Do […]
This topic explains why FREEDOME VPN does not work in the United Arab Emirates and other Persian Gulf area countries. Symptoms The FREEDOME VPN app cannot connect to any of the FREEDOME VPN servers when the device is in the following Persian Gulf area: Bahrain Iraq Kuwait Oman Qatar Saudi Arabia United Arab Emirate At […]
This topic explains why FREEDOME VPN does not work in China. Symptoms When residing in China, the FREEDOME VPN app often cannot connect to any of the FREEDOME VPN servers. Occasionally, some of the FREEDOME VPN locations may work, but often not. When residing outside China, accessing Chinese website or other Chinese internet services often […]
This topic explains why sometimes when FREEDOME VPN is on you cannot connect to a public WiFi network. Symptoms I try to connect to a public WiFi network. To ensure that I can safely use the network, I have FREEDOME VPN turned on. However, I can’t connect to the WiFi network. Diagnosis There are two […]
This topic explains what to do if the messaging app on your device has difficulties in receiving message when FREEDOME VPN is on. Symptoms You are using a messaging app on your iPhone or iPad but have problems receiving messages when FREEDOME VPN is turned on. Diagnosis Normally, FREEDOME VPN closes the VPN connection after […]
This topic explains why FREEDOME VPN sometimes does not accept the account ID you have bought. Symptoms Note: This article applies to you only if you have a standalone version of the F-Secure FREEDOME VPN product. You have bought an F-Secure FREEDOME VPN subscription. When you enter the account ID in the FREEDOME VPN app, the […]
This topic explains why FREEDOME VPN sometimes does not accept the promotional code you have received. Symptoms Note: This article applies to you only if you have a standalone version of the F-Secure FREEDOME VPN product. You have received a promotional code for FREEDOME VPN. When you enter the code in the FREEDOME VPN app, the […]
This topic explains what to do if FREEDOME VPN is not able to connect to any location. Symptoms FREEDOME VPN is unable to connect to any locations. This seems to happen more on WiFi networks than with mobile data. Diagnosis By default, FREEDOME VPN uses the IKEv1 protocol. With devices running iOS 10 or later, […]
If you use a wired network connection via Firewire-USB and USB-ethernet adapters on your iPhone or iPad while FREEDOME VPN is turned on, the iOS operating system will not show the VPN icon on the top of the screen. Despite this, the network traffic still goes through FREEDOME VPN. Source : Official F-Secure Brand Editor […]
This topic explains what to do if FREEDOME VPN cannot establish a VPN connection if a Sagemcom modem is in use. Symptoms F-Secure FREEDOME VPN cannot establish a VPN connection through a Sagemcom modem when using FREEDOME VPN on iPad or iPhone. Diagnosis Some Internet Service Providers, including the Finnish ISP called DNA, distribute Sagemcom […]