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This topic explains what to do if the messaging app on your device has difficulties in receiving message when FREEDOME VPN is on.

Symptoms

You are using a messaging app on your iPhone or iPad but have problems receiving messages when FREEDOME VPN is turned on.

Diagnosis

Normally, FREEDOME VPN closes the VPN connection after there hasn’t been any network activity for some time. This is done to save battery. When any app or operating system is trying to access the network, FREEDOME VPN will automatically open the VPN connection.

However, should a messaging app on the device receive a message in this situation, it may malfunction as the VPN connection is not open. The connection attempt is coming from the network to the device, and not from the device to the network.

Solution

The first remedy for these kinds of problems is to upgrade the iPhone or iPad operating system to the latest iOS version.

You can try to use the Keep VPN on when device is idle setting to configure FREEDOME VPN to keep the VPN connection always open. Note that this may naturally have some effect on the battery consumption. By default, the setting is off.

Source : Official F-Secure Brand
Editor by : BEST Antivirus KBS Team

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