This topic explains why FREEDOME VPN sometimes does not accept the promotional code you have received. Symptoms Note: This article applies to you only if you have a standalone version of the F-Secure FREEDOME VPN product. You have received a promotional code for FREEDOME VPN. When you enter the code in the FREEDOME VPN app, the […]
This topic explains why some online casinos may block your user account when using FREEDOME VPN. Symptoms You try to access an online casino but the connection is blocked. Diagnosis To prevent stolen user accounts from being abused, some online casinos (and possibly some other sites) perform origin checks to the connections. For example, if […]
This topic explains what to do if you cannot mark FREEDOME VPN as a trusted application. Symptoms I am unable to select the I trust this application checkbox in the FREEDOME VPN app. Diagnosis This issue is related to other apps masking the checkbox dialog in FREEDOME VPN. Apps, such as Lux Brightness, Night Mode, or Twilight […]
This topic explains what to do if FREEDOME VPN stops working on a OnePlus phone. Symptoms FREEDOME VPN stops working unexpectedly on OnePlus phones running on Android 9. Diagnosis OnePlus phones with Android 9 include a battery optimizer which may abruptly stop FREEDOME VPN. Unfortunately, the OnePlus version of Android stops background apps very aggressively. […]
This topic explains what to do if the FREEDOME VPN connection drops often on Samsung devices. Symptoms You are getting unstable FREEDOME VPN connection, or experiencing intermittent connection drops when connected to FREEDOME VPN on some Samsung devices. Diagnosis Depending on the setup, the battery optimization features of your Android device may have an effect […]
This topic explains what to do if the FREEDOME VPN connection drops often on Huawei devices. Symptoms You are getting unstable FREEDOME VPN connection, or experiencing intermittent connection drops when connected to FREEDOME VPN on Huawei or Huawei Honor devices. Diagnosis Huawei’s Emotion UI (EMUI) silently stops FREEDOME VPN from running in the background to […]
This topic explains why the FREEDOME VPN connection has started to drop abruptly. Symptoms I have noticed that, at times, my FREEDOME VPN connection is cut off. Diagnosis If your FREEDOME VPN connection is often cut off, you may have an optimizer app that is running on your phone or tablet. Some custom-made vendor versions […]
This topic explains what to do if FREEDOME VPN automatically disconnects after you turn it on. Symptoms FREEDOME VPN automatically disconnects after you try to switch it on. Diagnosis Some Android phones have the Always-on VPN option for another VPN app. This prevents FREEDOME VPN from being able to establish a connection. Solution To solve this issue, […]
When using a Google service, such as Google Search, with FREEDOME VPN turned on, Google may ask you to confirm that you’re not a robot. This is also known as a CAPTCHA check. There are different versions of CAPTCHA checks in the various Google services. The most common is just a simple checkbox but some […]
This topic provides information on using zero-rated apps or services with FREEDOME VPN. If your Internet Service Provider (ISP) offers zero-rated apps or other internet services free of charge, you may be charged for these when using FREEDOME. To avoid unwanted data charges, make sure your FREEDOME VPN is turned off when accessing such apps or services. […]