When using a Google service, such as Google Search, with FREEDOME VPN turned on, Google may ask you to confirm that you’re not a robot. This is also known as a CAPTCHA check. There are different versions of CAPTCHA checks in the various Google services. The most common is just a simple checkbox but some […]
This topic provides information on using zero-rated apps or services with FREEDOME VPN. If your Internet Service Provider (ISP) offers zero-rated apps or other internet services free of charge, you may be charged for these when using FREEDOME. To avoid unwanted data charges, make sure your FREEDOME VPN is turned off when accessing such apps or services. […]
This topic describes what to do if you get a user authentication error message when using the IKEv2 protocol. When using a FREEDOME VPN version earlier than 3.2.0 on iPhone or iPad, the following error message is shown if IKEv2 protocol is selected: User authentication failed. The FREEDOME VPN servers no longer support IKEv2 in the […]
This topic explains why some emails sent through web.de may be regarded as spam. When FREEDOME VPN is turned on and emails are sent through the web.de’s email service, the messages may be considered spam by the recipients. Without FREEDOME VPN, the same emails are not, however, treated as spam. The reason for this is […]
This topic explains why Windows is requesting a digitally signed driver when you are installing FREEDOME VPN on a Windows 7 computer. Symptoms If you’re trying to install FREEDOME VPN on Windows 7, you may see the following error message: This error prevents FREEDOME VPN from being installed. Diagnosis The reason for this is that […]
This topic explains why FREEDOME VPN does not work in the United Arab Emirates and other Persian Gulf area countries. Symptoms The FREEDOME VPN app cannot connect to any of the FREEDOME VPN servers when the device is in the following Persian Gulf area: Bahrain Iraq Kuwait Oman Qatar Saudi Arabia United Arab Emirate At […]
This topic explains why FREEDOME VPN does not work in China. Symptoms When residing in China, the FREEDOME VPN app often cannot connect to any of the FREEDOME VPN servers. Occasionally, some of the FREEDOME VPN locations may work, but often not. When residing outside China, accessing Chinese website or other Chinese internet services often […]
This topic explains why sometimes when FREEDOME VPN is on you cannot connect to a public WiFi network. Symptoms I try to connect to a public WiFi network. To ensure that I can safely use the network, I have FREEDOME VPN turned on. However, I can’t connect to the WiFi network. Diagnosis There are two […]
This topic explains what to do if your FREEDOME VPN issues an IPv6 error message. Symptoms FREEDOME VPN issues the following error message: Your encrypted VPN connection cannot be created because of issues with network configuration (netsh.exe fails). Please check that you have IPv6 traffic enabled. Diagnosis If you get this error message, IPv6 is likely […]
This topics explains what to do if the network connection abruptly slows down when FREEDOME VPN is on. Symptoms My network connection suddenly slows down when FREEDOME VPN is on. Diagnosis The combination of some third-party networking products and FREEDOME VPN can cause the network traffic to slow down considerably. Solution If you encounter this […]