Solution Getting started with ESET Anti-Theft: Step 3 of 4 ← Optimization | Troubleshooting → Log in to a myESET online account Open myESET. Type your myESET account email address and password and click Log in. Figure 1-1 Click Accept. Figure 1-2 Select the portal you want to access. Figure 1-3 Troubleshooting tips If you are experiencing myESET login issues, they are […]
Solution To view instructions for an operating system other than macOS, choose the appropriate operating system below: Windows Users | Android Users System requirements When installing ESET Cyber Security or ESET Cyber Security Pro version 6.9.60 or later, users must have macOS 10.12 or newer. Uninstall your ESET product for Mac Click Finder to open a new Finder window. […]
Details Your ESET home product is updated at least once a day with new virus detections and occasional program component upgrades. These updates will fail if your product has not been activated using a License Key. Solution Android users | macOS Users If you did not add a license key during installation, or your ESET product is […]
Issue Ways to reach local ESET support (or technical support) The ESET Knowledgebase lets you search for answers to the most common questions about product errors and functionality. Solution You can reach ESET support in your region using any of the following four methods: Option 1: Locate support contact information from your ESET license email The license […]
Solution Renew your ESET license The renewal process is different based on the country in which you bought your ESET license. Visit your local Renewals page. Follow the instructions on the website opened in your browser window. Still unable to renew your license? If you are still unable to renew after following the instructions in […]
Solution Visit the Contact Technical Support page. Select the type of user that applies. Home users: click Home User Support → Other question or feedback → Update my license information → Click the red button, bottom right (Contact Technical Support) Business users: click Business & Enterprise (Server Product) Support → Other system issue or question → Change account information → Click the red button, bottom right (Contact Technical Support) […]
Issue You forgot your ESET-issued Username and Password, License Key, expiration date of your license, or other license information Solution If you are using an ESET product for Windows, Mac OS X or Linux, visit the Lost License page to recover your license. Need to recover your password in ESET Mobile Security for Android? Languages Deutsch Español Français […]
Issue Convert your existing ESET-issued Username and Password to a License Key in the myESET portal You do not have your License Key The Username and Password fields in your ESET product are unavailable Details How does license conversion work? If you have an ESET-issued Username and Password for activation, you need to use myESET to convert […]
Issue Transfer or move your ESET product to a new computer License Key or Username/Password required You will need your ESET-issued License Key or Username/Password (not your Serial # or Activation Key) to activate the software after installation. These can be found in the license email you received after your original purchase/activation. I do not […]
How do I purchase a license? Purchase and download all ESET Home products and solutions at: http://www.eset.com/us/products/home/. Business customers, to request a quote from ESET Sales Support, visit http://www.eset.com/us/contact-sales/. For personalized assistance in North America, call: United States: 866-343-3738, option 1 (Monday – Friday, 6:00 a.m. – 6:00 p.m., PST) How many licenses do I need to purchase? […]