Issue Prompted for a password when trying to access program settings or advanced setup Forgot user-defined password or need to unlock password for program settings Which ESET product do I have and is it the latest version? (Business Users) My Username, Password or License Key is not working Details ESET Endpoint products provide the option to […]
Issue Unlock Your Password via Email Unlock Your Password via myESET Generate a Code for Technical Support Android users Which ESET product do I have and is it the latest version? (Home Users) My Username, Password or License Key is not working Details ESET Windows home products provide the option to set a user-defined password […]
Issue Your ESET product name includes the year it was released (for example, ESET Smart Security Premium 2019) and no version number Details ESET products sold at retail locations sometimes include the year they were released in the product name. There is no difference in the software that you recieve when you purchase an ESET product online or from a […]
Issue Determine if you have the Free, Trial or Premium ESET Mobile Security for Android product on your device You are not sure if you have activated your premium features View the features included in the free and premium products Solution Follow the instructions below to determine which ESET Mobile Security for Android product you have installed […]
Issue You want to determine which version of ESET NOD32 Antivirus 4 for Linux Desktop you have installed Latest version of ESET NOD32 Antivirus 4 for Linux Desktop: 4.0.96.0 Solution We are always working to improve ESET security products, which results in new product versions that improve upon previous releases. To make sure you have the latest version […]
Issue You reset your Android mobile device, wiped all data or restored it to default factory settings and need to reinstall ESET Mobile Security for Android If you use the correct Gmail address or Amazon.com account during setup, ESET Mobile Security for Android will activate automatically after installation Solution To reinstall ESET Mobile Security for Android after […]
Issue ESET business product no longer supported This article applies to an ESET product version that is currently in End of Life status and is no longer supported. The content in this article is no longer updated. For a complete list of supported products and support level definitions, review the ESET End of Life policy for […]
Details Uninstall your ESET home product in Windows 8 and 10 (images below are specific to Windows 8 users). Solution Are you a Windows 10 user? Are you a Windows 7 user? How can I determine which version of ESET I have? Having difficulty uninstalling? If you have followed the steps below and are not able […]
Issue Error code 2502 or 2503 In some cases, This error can be resolved using Microsoft’s System File Checker. You receive error code 2502 or 2503 while uninstalling ESET Windows home products on Windows 10 Details How can I determine which version of ESET I have? Solution Are you a Windows 8 user? Are you a […]
Solution Due to newer program releases or corrupted installations, reinstalling ESET NOD32 Antivirus 4 for Linux Desktop is sometimes necessary. The steps below demonstrate how to download, uninstall and reinstall your ESET security product. Download NOTE: You will need your unique username and password to download your ESET security product. Please reference your confirmation email […]