Solution Most of the threats that ESET security products are designed to defend against can be classified as viruses, malware, or remote attacks. Aside from the programs you install on your computer, your computer can be attacked by malicious programs (malware), or even subject to attack over a network by someone operating a computer from […]
Issue Business users | Mac users | Android users ESET Technical Support has requested a copy of a log file from your ESET home product. Submit a SysInspector log Details Your ESET product keeps logs of all previous scans ran on your computer. These scan logs are useful in determining whether previous threats have been successfully cleaned or deleted. […]
Issue “Weak router password”, “Update your router’s firmware”, “Malicious network redirection”, “Open network services”, “Malicious router settings” and other notification messages appear in your ESET product The primary DNS server is changed on your router Google or Facebook is blocked by your ESET product (The notification Address has been blocked, Access to the IP address was blocked or Threat […]
Issue Stop internal IP traffic from being detected as a threat by the ESET firewall ESET is detecting known safe internal IP traffic as a threat Examples of internal IP address ranges known to be safe (where “x” is 0-255): 172.16.x.x – 172.31.x.x 192.168.x.x 10.x.x.x Exclude an IP address from IDS from the Network threat blocked notification This […]
Issue ESET business product no longer supported This article applies to an ESET product version that is currently in End of Life status and is no longer supported. The content in this article is no longer updated. For a complete list of supported products and support level definitions, review the ESET End of Life policy for […]
Issue Unable to resolve an issue with ESET products running on a Linux machine Solution Windows users | macOS users If you are experiencing issues with ESET products running on Linux machines, ESET Technical Support may ask you to run the info_get.command and send them the logs so that they can troubleshoot your issue. To run this command, follow […]
Solution For procedures where you are required to make hidden files or folders visible, use the instructions below for your operating system: Windows 10 | Windows 8.x | Windows 7 & Vista Windows 10 Open the folder where the hidden files or folders you want to view are saved. Click View → Details and then select the check box next to Hidden items. Figure […]
Issue After contacting ESET Technical Support, you may be asked to recreate your issue and provide us with the ECP logs from your failed activation Enable Licensing Advanced Logging – for ESET endpoint products version 7.0 and later infoWebClientFlags.zip – a diagnostic method for ESET endpoint products version 6.6 and older Solution Home users: Click here infoWebClientFlags.zip Download […]
Details Click to expand MicroPCU provides automatic updates of ESET products and reduces required maintenance. MicroPCU does not interfere with the running instance of the endpoint and loads new drivers, components, and modules only after the recommended restart. MicroPCU does not require an immediate restart. It upgrades rather than reinstalls your product, it downloads less data […]
Issue New features in ESET PROTECT Cloud What’s new in ESET PROTECT Cloud Supported ESET products Upgrade instructions / FAQs Known issues Support resources The latest version of ESET PROTECT Cloud was released on June 22, 2021. Solution What’s new in ESET PROTECT Cloud Release Notes ESET PROTECT Cloud (formerly ESET Cloud Administrator) is a […]