Issue “Weak router password”, “Update your router’s firmware”, “Malicious network redirection”, “Open network services”, “Malicious router settings” and other notification messages appear in your ESET product The primary DNS server is changed on your router Google or Facebook is blocked by your ESET product (The notification Address has been blocked, Access to the IP address was blocked or Threat […]
Issue ESET business product no longer supported This article applies to an ESET product version that is currently in End of Life status and is no longer supported. The content in this article is no longer updated. For a complete list of supported products and support level definitions, review the ESET End of Life policy for […]
Issue Unable to resolve an issue with ESET products running on a Linux machine Solution Windows users | macOS users If you are experiencing issues with ESET products running on Linux machines, ESET Technical Support may ask you to run the info_get.command and send them the logs so that they can troubleshoot your issue. To run this command, follow […]
Solution For procedures where you are required to make hidden files or folders visible, use the instructions below for your operating system: Windows 10 | Windows 8.x | Windows 7 & Vista Windows 10 Open the folder where the hidden files or folders you want to view are saved. Click View → Details and then select the check box next to Hidden items. Figure […]
Issue New features in ESET PROTECT Cloud What’s new in ESET PROTECT Cloud Supported ESET products Upgrade instructions / FAQs Known issues Support resources The latest version of ESET PROTECT Cloud was released on June 22, 2021. Solution What’s new in ESET PROTECT Cloud Release Notes ESET PROTECT Cloud (formerly ESET Cloud Administrator) is a […]
Issue New features in ESET PROTECT 8.0 Important information about upgrading to the latest version of ESET PROTECT ESET PROTECT was released on December 9, 2020, and includes many new and improved features. ESET PROTECT is the new name and replaces the version 7 product ESET Security Management Center. ESET also offers ESET PROTECT Cloud, […]
Issue ESET Mobile Security for Android frequently asked questions Is SIM Guard available in my version of ESET Mobile Security for Android SMS Remote Text Commands ESET Mobile Security Known Issues Privacy Policy for App permissions Solution How do I install ESET Mobile Security for Android? See our ESET Knowledgebase article for instructions to Download and install ESET […]
Issue What’s new Available features System Requirements Features available in the free and premium versions of ESET Mobile Security New features available in the latest version of ESET Mobile Security Google Play version: To find the latest version of ESET Mobile Security available for your device, open the Google Play app on your device or open the main menu […]
Issue You purchased your ESET Mobile Security product from eset.com You were directed by Technical Support to download the APK installer file Solution Amazon Kindle devices If you have an Amazon Kindle device, install ESET Mobile Security directly from the Amazon store. Download the APK installation file. If you downloaded the installer (.apk file) to your […]
Issue Install ESET Mobile Security for Android on a Kindle tablet Install ESET Mobile Security on any device from the Amazon Appstore Before installing ESET Mobile Security Download ESET Mobile Security from Amazon Appstore Upgrade your license to Premium Finished installation but still need to activate? Click here to view activation instructions. Solution Before installing […]