Details We recommend you configure ESET Cyber Security to perform a weekly, in-depth scan of your system and disks. You can schedule this scan to run automatically in the background while you are away from your computer. Solution I am a Windows user Open the main program window of ESET Cyber Security or ESET Cyber Security […]
Solution ESET business product no longer supported This article applies to an ESET product version that is currently in End of Life status and is no longer supported. The content in this article is no longer updated. For a complete list of supported products and support level definitions, review the ESET End of Life policy for […]
Issue Locate your ESET Username in the program settings of your product in order to request assistance from ESET Technical Support Details Following the purchase or activation of ESET Cyber Security/ESET Cybersecurity Pro, wp-signup.phped users receive an email containing a Username and Password. This Username and Password must be entered into the program to allow […]
Issue You encountered an issue with ESET Mobile Security for Android that you cannot solve and you would like to contact ESET Technical Support Find your public license ID (Provide to Technical Support agents to determine your License Key) ESET Technical Support has requested a copy of your ESET Mobile Security for Android log file Send a […]
Solution Once you have received an email from ESET including your unique License Key, follow the steps in one of the following Knowledgebase articles: Windows users: Download and Install ESET Internet Security or ESET Smart Security Premium Download and Install ESET NOD32 Antivirus Mac users: Download, install and activate ESET Cyber Security or ESET Cyber Security […]
Solution Download ESET for Kerio or ESET Mail Security for IBM Domino Install ESET for Kerio or ESET Mail Security for IBM Domino End of life for version 4.5– Limited support for version 6.5 Version 4.5 no longer receives detection engine updates. No technical support or patches are available for this version. Basic support may continue, […]
Solution I am a Linux user I am a Mac OS X user I. Purchase a license To upgrade the trial version of your ESET product to the full version, you must first purchase a license. Once you have completed the purchase, you will receive an email from ESET ([email protected]) with a new License Key, Username, […]
Issue Determining if your computer is infected by a virus or malware Symptoms may not be malware-related The examples listed below are common symptoms of malware, but your computer may exhibit many of these symptoms for legitimate reasons unrelated to malware, such as software or hardware incompatibilities or system instability. Solution Symptoms of malware affecting […]
Issue ESET technical support has requested a Computer scan log Access other types of log files Details In some cases, our analysts can more effectively troubleshoot your issue if they have access to the system logs created by your ESET product. Solution A new version has been released A new version of ESET Windows home […]
Issue Enable Always remedy detection (formerly Strict cleaning) to have your ESET product automatically remove PUAs Solution Open the main program window of your ESET Windows product. Make sure that your ESET product is configured to detect potentially unwanted, potentially unsafe and suspicious applications. The scan will not clean applications for which detection is not enabled. Press the F5 key on […]