[KB916] HKEY_LOCAL_MACHINE permissions issues / Result Code: 5 (ESET) 0 (0)

Solution During a push install to client computers on the network, you may see the error message Remote Registry Opening (ESET Security Product Info) Result Code: 5 (Access is denied.). This signifies a permissions conflict. To check the permissions of a particular user for HKEY_LOCAL_MACHINE/SOFTWARE/ESET (or the entire HKEY_LOCAL_MACHINE branch), follow the steps below: Click Start → Runand then type regedit in the Open: text field and […]

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[KB7738] Install Apache HTTP Proxy (ESET PROTECT 8.x) 0 (0)

Issue Required user permissions This article assumes that you have the appropriate access rights and permissions to perform the tasks below. If you use the default Administrator user or are unable to perform the tasks below (the option is unavailable), create a second administrator user with all access rights. ESET PROTECT users: Create a second administrator user in […]

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[KB7709] Install ESET PROTECT 8.x 0 (0)

Solution Getting Started with ESET PROTECT: Step 2 of 6 ← Prerequisites | Add client computers in ESET PROTECT → ‎ Follow the instructions below to install ESET PROTECT on your network. For more information about what’s new in ESET PROTECT, see What is new in ESET PROTECT on-premises management console. Upgrading from an earlier version of ESET Remote Administrator? […]

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[KB7724] Push uninstall to client workstations using ESET PROTECT (8.x) 0 (0)

Issue Required user permissions This article assumes that you have the appropriate access rights and permissions to perform the tasks below. If you use the default Administrator user or are unable to perform the tasks below (the option is unavailable), create a second administrator user with all access rights. ESET PROTECT users: Create a second administrator user in […]

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[KB7693] Upgrade ERA Agents (6.5) or ESET Management Agents (7.x) to the latest ESET Management Agents (8.x) using the Components Upgrade Task 0 (0)

Issue You have upgraded your ERA 6.5 or ESMC 7.x product to the latest version of ESET PROTECT 8.x, but the computers managed by ESET PROTECT are still running an earlier Agent version, as shown in the Web Console Dashboard → ESET applications → Outdated Applications Solution Open the ESET PROTECT Web Console. Click Tasks → New → Client Task. Figure 1-1 Type a task Name, […]

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