Solution

During a push install to client computers on the network, you may see the error message Remote Registry Opening (ESET Security Product Info) Result Code: 5 (Access is denied.). This signifies a permissions conflict. To check the permissions of a particular user for HKEY_LOCAL_MACHINE/SOFTWARE/ESET (or the entire HKEY_LOCAL_MACHINE branch), follow the steps below:

1. 1. Click Start → Runand then type regedit in the Open: text field and click OK. (In Microsoft Windows Vista, click Start and type regedit into the Start Search text field.)
      Warning: The steps below involve working with important system files in the Windows Registry. Please proceed only if you are an experienced user.
   2. Right-click HKEY_LOCAL_MACHINE and select Permissions from the menu.
   3. In the Permissions for HKEY_LOCAL_MACHINE window, click Advanced.
   4. Make sure both check boxes at the bottom of the Advanced Security Settings for HKEY_LOCAL_MACHINE window are selected.

Figure 1-1

1. Click OK to confirm and OK again to exit the Permissions window.

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Last Updated: Nov 12, 2019

Source : Official ESET Brand
Editor by : BEST Antivirus KBS Team