Summary In a short timespan both ESET’s SHA1 and SHA256 code signing certificates are expiring. In order to continue receiving updates, users of older ESET products need to upgrade to a version that supports the seamless certificate switch. Please see below for a list of ESET product versions that require you to upgrade. Details Because […]
Solution You can subscribe to ESET Knowledgebase Support News and Customer Advisories notifications to receive emails automatically when new content is published to these channels. The sections below include links to subscribe to each of these informative channels. Figure 1-1 Once you have subscribed, we recommend that you whitelist the email address [email protected] to ensure that newsletters […]
Issue You want to replace your existing license using ESET Server Security for Linux Solution ESET Server Security for Linux 8.x users ESET File Security for Linux 4.x users ESET File Security for Linux 8.x users Depending on your activation method, use the appropriate instructions below. Visit our online help topic for more detailed information. Activation […]
Solution Microsoft Windows Defender is a program that comes enabled by default with Windows Vista, Windows 7, Windows 8, and some version of Windows 10. You are not required to remove ESET on Windows 10 Depending on your version of Windows 10, you may receive a notification from Windows suggesting that you disable ESET. You […]
Solution Windows 10 May 2020 Update The Windows 10 May 2020 update may affect the compatibility of your ESET product on Windows 10 operating systems. Home users: If your ESET product is version 10.1, 11, 12, or 13 you do not need to make any changes. Visit our Knowledgebase article for more information about the update. Business […]
Solution Open the main program window of ESET Cyber Security or ESET Cyber Security Pro. Click Help in the main menu. Figure 1-1 Click About ESET Cyber Security or About ESET Cyber Security Pro, depending on your product. Figure 1-2 Click More information. Figure 1-3 A list of installed components in your ESET Cyber Security product will be displayed. Figure 1-4 Languages […]
Issue Disable Desktop notifications except those requiring user interaction Details By default, ESET products display Desktop notifications regarding detected threats, scheduled scan events, detection engine update activity, etc in the Windows notification area. Solution Open the main program window of your Windows ESET product. Press the F5 key to open Advanced setup. Click Tools → Notifications, click the slider bar […]
Issue Your ESET product notifies you with an icon and displays the notification “Operating system is not up to date” Disable macOS update notifications Details ESET products are designed to notify you of important updates to your operating system that might contain important patches or bugfixes. These notifications can be disabled in your ESET product, however […]
Issue Backup software fails to complete backup task or hangs during backup Source file is not cleaned if infected Solution Workaround Run an On-demand scan on directories to be backed up before each manual or scheduled backup task. This should ensure that during a backup that no suspicious files are present and the backup will complete successfully. Details […]
Solution Prior to enabling WWWI, you must import or replace your license file For instructions, see the following ESET Knowledgebase article: How do I replace my existing license with a new one in ESET Server Security for Linux? To activate the Web Interface of ESET Server Security for Linux, follow the steps below: Open the configuration file […]