No. Doctor Web’s news digests are not sent automatically. If you want to receive them by email, subscribe to the News digests group in the Profile — Setting section in the Message settings field. Source : Official Dr.Web Brand Editor by : BEST Antivirus KBS Team
In the language you specify in SCC — Profile — Personal information. Source : Official Dr.Web Brand Editor by : BEST Antivirus KBS Team
To the email address specified inSCC — Profile — Personal information. Source : Official Dr.Web Brand Editor by : BEST Antivirus KBS Team
On the basis of the Software usage license agreement; the user accepts the terms of this agreement while the Software is being installed on their device. Prior to installing the service, the user can read the text of the agreement, which can be found on this page. Source : Official Dr.Web Brand Editor by : BEST […]
From the moment you activate your service subscription. Service messages are sent for the lifetime of your account in the SCC, until your SCC access is blocked. Source : Official Dr.Web Brand Editor by : BEST Antivirus KBS Team
These are email messages containing information about the status of a subscriber’s license to Dr.Web software (hereinafter — Software), about attempts to use the license illegally, and about the status of the subscriber’s Dr.Web Anti-virus service balance; the messages can also contain responses to user requests submitted to Doctor Web’s support service or to a […]
In the Statistics tab, open the application menu, and then click on Save log. The event log is saved in the DrWeb_Log.txt file, in the Android/data/com.drweb/files directory on the SD card. Source : Official Dr.Web Brand Editor by : BEST Antivirus KBS Team
Right-click on the spider icon in the system tray, and select Tools — Support — Report for technical support — Generate report. After clicking this button, the report file will be generated automatically and you will be prompted to choose a location to save it to. The archive, in addition to the report files, will also […]
Service suppliers render support only on subscription payment issues. To contact your supplier, select one of the following: In the Supplier section, click on the button Contact supplier In the Profile widget, click on the button Contact supplier In the support request form, select “Subscription management/Payment” Source : Official Dr.Web Brand Editor by : BEST Antivirus KBS Team
Sign in to the SCC. In the upper-right corner of the screen, click on the widget with the question mark. In the newly appeared window, you will see a list of your requests with their various statuses—if you’ve contacted the support service in the past. If you need to ask a new question, click on […]