Dr.Web for Home Where can I find the log report, and how do I submit it for analysis? (Dr.Web) Employees often go on business trips. Will the anti-virus on their laptops receive updates? (Dr.Web) How do I contact Doctor Web technical support? Dr.Web needs to be reinstalled. Where can I download the installer? Will my […]
From the Subscription Control Center or from your personal account area on your service provider’s website, download the Dr.Web for Android installation file to your device’s memory card. The download link may be in the form of a QR code. If the scanning application is not installed on your mobile device, install it.Important! To install an application without […]
IMPORTANT! Before proceeding with the installation, please make sure that no other anti-viruses are installed on your PC because the resident modules contained within them may cause software conflicts. To install Dr.Web Anti-virus Agent for Linux, download the installation file in .run format from the Subscription Control Center or from your personal account area on your service provider’s website. […]
IMPORTANT! Before proceeding with the installation, please make sure that no other anti-viruses are installed on your PC because the resident modules contained within them may cause software conflicts. Important! The installation of Dr.Web Anti-virus for macOS must be performed by a user who has administrative privileges. Download the Dr.Web Anti-virus for Mac OS Х installation file from the […]
IMPORTANT! Before proceeding with the installation, please make sure that no other anti-viruses are installed on your PC because the resident modules contained within them may cause software conflicts. Important! The installation of Dr.Web Anti-virus for Windows must be performed by a user who has administrative privileges. To install Dr.Web Anti-virus for Windows, download the installation file from […]
Yes, if before leaving you’re the Dr.Web anti-virus on the laptop is set to ‘Mobile mode’. The laptop will receive virus database updates only. Once home, ‘Mobile mode’ must be disabled. This is done by selecting ‘Mobile mode’ in the shortcut menu and unchecking Enable. The Dr.Web icon colour will change from yellow to green, […]
Right-click on the green spider icon in the bottom right-hand corner of the screen, and select ’Prepare logs’. After pressing this button, a log file will be generated automatically, and you will be prompted to choose where to save it to. In addition to log files, the archive will include information on your PC, which […]
You can send a support request by right-clicking on the green spider icon in the bottom right-hand corner of the screen and selecting ‘Support’. Important! This option is available after you have installed the Dr.Web Anti-virus, and if you have access to the Internet. Source : Official Dr.Web Brand Editor by : BEST Antivirus KBS […]
Download the installation package from the ‘Download link’ on the ‘Control’ tab of the Subscription Control Center next to the name of the computer. Source : Official Dr.Web Brand Editor by : BEST Antivirus KBS Team
Yes. Computers that are disconnected from the Internet will not be able to receive updates, but all the protection components for hard disks, removable media, and email will continue to operate. Important! It is not only through the Internet that malware can infiltrate your computer. That’s why you need to regularly update the installed software. Source […]