• If you are not satisfied with your purchase, please let us know! Our policy may include a refund though some restrictions apply, so please review the terms below. Our policy is independent of any statutory rights that you may have under the law.
• Shipping, handling, and any applicable tax are not refundable, except in certain states and countries where these items are refundable.
• If you return or cancel a Norton offering, you agree to uninstall and delete all copies of the software from your device(s).
• Please note that your cancellation, return and refund eligibility may differ if purchased from or billed through a third party (e.g. app store, service provider, reseller, retailer, vendor, etc.). Review your offer terms for more information.

• You may cancel your subscription by signing in to your account and visiting the My Subscriptions tab or you may contact us. You should cancel prior to your renewal billing date to allow us time for processing. If you’re still renewed, please contact us for help with a refund.
• After cancelling, the subscription will not automatically renew. However, your protection will continue for the remaining days in your existing (already paid for) term. You may also be eligible for a refund in accordance with our refund policy below.
• Norton and/or LifeLock Subscription Bundles:
  • If you purchased a bundle (i.e. a package of more than one subscription), you may cancel one or the entire package of subscriptions that make a bundle at any time.
  • If you cancel one portion of the bundle only – your other existing subscription(s) may remain, and your applicable annual or monthly renewal price will be affected. Please review your existing subscription and renewal prices here or call us if the link is unavailable for your country.
  • If you cancel the entire package of subscriptions that make a bundle, your protection will continue for the remaining days in your existing (already paid for) term but will not automatically renew for the next term.
  • You may also be eligible for a refund in accordance with our refund policy below.
• Except in Japan, if you purchased a fixed-term subscription through our retail channel and acquired Virus Protection Promise by activating the automatic renewal for that subscription, you will lose the benefit of Virus Protection Promise upon cancellation within your first year of subscription.

• You may cancel your subscription by signing in to your account and visiting the My Subscriptions tab, or you may contact us. You should cancel before your renewal billing date to allow us time for processing. If you’re still renewed, please contact us for help with a refund.
• If you cancel after the first term, the subscription will be terminated with a right to a pro-rated refund subject to one (1) month prior notice.
• If you cancel before the first term expires, the subscription will not automatically renew. However, your protection will continue for the remaining days in your existing (already paid for) term. You may be eligible for a refund in accordance with our refund policy below.
• Norton subscription bundles:
  • If you purchased a Norton subscription bundle (i.e. a package of more than one subscription), you may cancel one or the entire package of subscriptions that make a bundle at any time.
  • If you cancel one portion of the bundle only – your other existing subscription(s) may remain and your applicable annual or monthly renewal price will be affected. Please review your existing subscription and renewal prices here or call us if the link is unavailable for your country.
  • If you cancel the entire package of Norton subscriptions that make a bundle after the first term, the bundle will be terminated with a right to a pro-rated refund subject to one (1) month prior notice. If you cancel the entire package of Norton subscriptions that make a bundle before the first term expires, your protection will continue for the remaining days in your existing (already paid for) term but will not automatically renew for the next term.
  • You may also be eligible for a refund in accordance with our refund policy below.
• If you purchased a fixed-term subscription through our retail channel and acquired Virus Protection Promise by activating the automatic renewal for that subscription, you will lose the benefit of Virus Protection Promise upon cancellation within your first year of subscription.

• Unless otherwise excluded, under our 60-day Money Back Guarantee applies to the purchase of an annual subscription and is eligible for a refund, if requested within 60-days of the date of purchase.
• Each annual renewal is eligible for a refund, if requested within 60-days of being charged. The refund is limited to the fees paid for the then-current term.
• The purchase of a Norton Ultimate Help Desk 1-device and Privacy Monitor Assistant annual subscription is eligible for a refund if requested within 60-days of the date of purchase, or in the case of an annual renewal, within 60-days of the renewal billing date, provided that in either case, services have not been redeemed during such period.

• Unless excluded, the purchase of a monthly subscription is eligible for a refund if requested within 14-days of the date of purchase. If you cancel, the subscription will not automatically renew the next month, however your protection will continue for the remaining days in your existing (already paid for) term.
• The purchase of a Norton Ultimate Help Desk 3-devices and Privacy Monitor Assistant monthly subscription is eligible for a refund if requested within 14-days of the date of purchase, or in the case of monthly renewals, within 14-days of the renewal billing date, provided that in either case, services have not been redeemed during such period.

• If your Norton Core is defective or does not work and this occurs within either 1) 1 year from the date of original shipment if you purchased via Norton.com, or 2) 1 year from your original retail purchase date if you purchased from an authorized reseller, then please refer to the Limited Hardware Warranty for possible remediation.
• If your subscription to Norton Core Security Plus has automatically renewed and you contact us within 14 days of your first monthly subscription charge, then you are eligible for a refund limited to the first month’s subscription charge only. There will be no refunds on subsequent renewal terms for a monthly subscription.
• Please note that your refund eligibility may differ if purchased from or billed through a third party (e.g. app store, service provider, reseller, retailer, vendor, etc.). If you purchased Norton Core from a third party, any return should be made to the place of purchase under their refund policy.

• Qualified plans include: our latest plans, Norton 360 and Norton 360 with LifeLock plans, as well as Norton AntiVirus Plus;
• Some other plans: Norton Security plans, Norton Core Security Plus, Norton Small Business, Norton Internet Security, Norton AntiVirus (original), Norton 360 (original) and Norton 360 Multi-Device (original);

• If Virus Protection Promise was included as part of a one-year complimentary subscription to Norton Core Security Plus when purchasing Norton Core, there is no refund;
• If you purchased a qualifying subscription and its current term is added to the complimentary Norton Core Security Plus subscription term as part of an upgrade offer, the refund will be based on the actual price paid for the last term of the original qualifying subscription.

• The following purchases are not eligible for a refund under our policy:
  • Not For Resale (NFR) and complimentary software;
  • Certain Norton and/or LifeLock offerings bundled with other third-party offerings;
  • Certain purchases completed and fulfilled by a third party (e.g., app store, service provider, reseller, retailer, vendor, etc.);
  • Repeat purchases that were previously refunded;
  • Norton Services already redeemed or where setup has been performed;

• Within the European Economic Area and Switzerland, you may have a statutory right to withdraw from the contract for any or no reason within 14 calendar days of the day your order is confirmed. This is known as the “Withdrawal Period.”
• For more information, please visit How to exercise your Right of Withdrawal with Norton.

• Visit Member Services and Support for help with your subscription and orders.
• Go to the Refunds page for instructions.

Source : Official Norton Brand
Editor by : BEST Antivirus KBS Team