Issue
- You are experiencing difficulties sending or receiving email after installing ESET Smart Security, ESET Internet Security or ESET Smart Security Premium
- I can receive emails but cannot send them
Solution
Firewall troubleshooting?
This article is part of a series of recommended steps to troubleshoot firewall issues. Click here to start with step 1.
- Pause the Firewall to see if it is affecting the connection between your computer and mail server.
- With the ESET firewall paused, check to to see if email can be successfully sent and received.
- If the issue still occurs with the firewall paused, uninstall your ESET product and check to to see if email can be successfully sent and received.
- If the issue is still unresolved after uninstalling your ESET product, verify the following:
- You have an active internet connection
- You can send/receive emails when accessing your account directly through the website (for example, http://www.hotmail.com)
- Microsoft Outlook has been configured correctly to retrieve your email
- No other firewall is currently installed
- Once your issue is resolved, reinstall your ESET product.
Last Updated: Oct 7, 2020
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