Summary
The new McAfee Security apps are our privacy and identity protection products that provide always-on and up-to-date protection for your personal data and privacy.
Errors that you might see while setting up or using Identity Monitoring are shown below.
If you see any of these errors, use the simple troubleshooting steps in the table below:
| Error code | Troubleshooting steps |
|---|---|
| 400 | The email address that you have typed is incorrect, or is not in the correct format. Verify that you have entered a valid email address, and try again. |
| 401 | The ‘signed-in’ duration in the app has expired. This error occurs rarely but, if you see it, follow these steps:
If you still see the error after performing these steps, contact Customer Service. |
| 403 | The number of email addresses that you included for monitoring exceeds the eligible limit. Remove one or more email addresses from the list that you don’t want monitored. |
| 409 | An asset (email address or other details) has been entered, but it is already being monitored. Verify the entry and try again. |
| 500 | You aren’t able to resolve 500 errors. If you see this error, contact Customer Service. |
More resources:
- If you have any other issues or see different error codes, contact Customer Service.
- To learn more about the McAfee Security apps and their features, visit the McAfee Security product page.
Related Information
To learn more about the new Identity Monitoring feature, view these articles:
Source : Official McAfee Brand
Source : Official McAfee Brand
Editor by : BEST Antivirus KBS Team
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