Sometimes, perfectly safe programs display similar behavior to viruses and will be detected by TotalAV in a virus scan. This is known as a False Positive.

If you are 100% sure that a file or program that has been flagged by TotalAV is safe, you can exclude them from future scans.

 Warning! Sometimes you may think a program is safe but it may contain a trojan.

Within this article you will learn:

• How do I exclude files from virus scans
• How do I report a False Positive to TotalAV

How do I exclude files from virus scans?

• Open TotalAV
• Click the settings cog in the side menu
• Click Antivirus Scans

From here you will be able to choose if you want to exclude a file or a folder.

• Locate the folder or file you want to exclude
• Click Select Folder/File

The next time that you run a virus scan, this folder/file is excluded and not detected as a virus.

How do I report a False Positive to TotalAV?

If you are sure that TotalAV is detecting a safe program as a virus and would like to help the TotalAV community, you can send us the program in a zip file. If the program is virus-free, we will teach TotalAV not to identify the program as a virus.

To send us a false positive file follow these instructions:

• Copy the program into a zip file
• Click here
• Select False Positive File
• Enter your Name > Email Address > Add Comment
• Choose the zipped file containing the program you want to submit
• Click Submit False Positive File