FAQs for the McAfee Auto-Renewal program

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Summary
Use this article if:

  • You want to learn more about the McAfee Auto-Renewal program.
  • You want to turn Auto-Renewal on or off.

NOTE: If you want to talk to someone about your Auto-Renewal fees or if you want a refund, contact Customer Service.

All paid subscriptions to McAfee consumer products are automatically enrolled in the Auto-Renewal program. When enrolled, your subscription automatically renews every year. And, your credit card is automatically charged to keep your McAfee protection in place.
Auto-Renewal ensures that your virus protection is not interrupted. Without Auto-Renewal, you must renew your subscription manually before it expires. Otherwise, you could be left unprotected when your license expires.
Your Auto-Renewal settings are managed on home.mcafee.com. To learn how to turn Auto-Renewal on and off, watch this video:


To view and subscribe to more videos, visit the official McAfee YouTube channel.

Click to view the frequently asked questions on Auto-Renewal:

Yes. All McAfee software purchased as a subscription includes auto-renewal. This software includes AntiVirus Plus, McAfee Internet Security, Total Protection, LiveSafe, and McAfee All Access.

McAfee Subscription Services are products that are managed online. The benefits include automatic updates and upgrades, which provide you with any new releases of the products when they become available. No matter how many improvements or additions are made to the services, you are guaranteed up-to-date protection for the full term of your subscription.

McAfee Subscription Services provide non-stop protection with minimal effort from you. McAfee takes care of all tasks for you. Tasks include virus definition updates, Engine updates, installation of product updates, renewals, and product upgrades.

We implemented the Auto-Renewal program after many of our customers told us that they prefer to have their license renewed automatically, rather than needing to manually repurchase their subscription each year.

Auto-Renewal can be turned off at any time. See the steps below, watch the video above, or see TS102648 – How to change or cancel Auto-Renewal of McAfee subscriptions.

Your subscription is automatically renewed 30 days before its expiration date at the current renewal rate. Your subscription is billed to the credit card on file for your account.

You receive a confirmation of the transaction through email.

To help you stay protected, before the end of each subscription period, the following happens:

  • We send you an email to let you know that Auto-Renewal will take place.
  • If you do not turn off Auto-Renewal, when the Auto-Renewal date arrives, we auto-renew your subscription for another year, until you cancel.
  • We charge your payment method on file the renewal term subscription price in effect at the time of renewal. Pricing is subject to change.
  • We send you a receipt.

If you do not want to auto-renew, you can turn it off at any time. See below for steps, or watch the video above.

Yes. You can turn on (enable) or turn off (disable) Auto-Renew at any time. Use the following steps:

  1. Go to home.mcafee.com.
  2. Click My Account.
  3. Click Sign in.
  4. Type the following:
    • The email address for your McAfee account.
    • The password for your McAfee account.
  5. Click Log in.
  6. Hover your mouse over My Account.
  7. Click Auto-Renewal Settings.
  8. Select your product.
  9. Select Turn Off or Turn On, as you prefer.

    NOTE: If you select Turn On, you might be prompted to update your billing information.

For more details about enabling or disabling Auto-Renew, watch the video above or see TS102648 – How to change or cancel Auto-Renewal of McAfee subscriptions​.

Flexible Auto Renewal is available only for customers in North America. With Flexible Auto Renewal, you can choose any day between 30 days and 16 days before your subscription expiry date as a renewal date.

If you are outside North America and you want the renewal to be processed earlier or later than 30 days before expiration, you can cancel Auto-Renewal using the steps in “Can I turn Auto-Renew off or on.” You can then renew manually at any time.

A full year is added to your subscription, beginning on your current expiration date. You do not lose time from your current subscription.

If you want to re-enroll in the Auto-Renewal program later, you can do so online.

Yes. If you cancel Auto-Renewal, we send you an email renewal notice before your expiration date. Instructions are provided to renew your subscription online.

For help with the renewal process, call (866) 622-3911 (available 24×7). You can also renew your subscription before the expiration date directly through the McAfee website at home.mcafee.com.

If you choose not to renew your subscription, simply allow the expiration date to pass, and uninstall any McAfee software you have installed.

NOTE: You will periodically be prompted to renew if you do not uninstall the product after expiration.

If your credit card number changes or expires after your last renewal, your subscription might expire even though you have Auto-Renewal enabled. It is important to keep your information up to date.

To update your credit card information:

  1. Go to home.mcafee.com.
  2. Click My Account.
  3. Click Sign in
  4. Type the following:
    • The email address for your McAfee account.
    • The password for your McAfee account.
  5. Click Log in.
  6. Hover your mouse over My Account.
  7. Click Edit Billing.
  8. Type the requested information.
  9. Click Save.

The eCard is considered a one-time payment. You can’t use one-time payment methods for Auto-Renewal. After the eCard is applied, Auto-Renewal is automatically turned off for your account. If you want to turn Auto-Renewal back on, use the steps in “Can I turn Auto-Renew off or on?” above.

NOTE: Information about the Auto-Renewal program is shown on the McAfee website when you purchase your product. It is also available in the McAfee End User License Agreement (EULA), which must be accepted when you install your product.
Previous Document ID : CS40005, CS40021, CS40026, CS40083, CS40099, CS41503

Source : Official McAfee Brand
Editor by : BEST Antivirus KBS Team

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