Applies to: Sophos Home Premium and Free (Mac) This article provides information on the soft retirement of Sophos Home for Mac on systems running the following macOS versions macOS 10.13 High Sierra macOS 10.12 Sierra macOS 10.11 El Capitan What does soft retirement mean? Soft retirement means that there will be no software updates for […]
Applies to: Sophos Home Premium and Free (Mac) You would like to turn off the pop-up notifications coming from Sophos Home but you cannot find where to disable it. Cause In the current version of Sophos Home, there is no way to disable pop-up notifications either in the Sophos Home software installed or in the […]
Applies to: Sophos Home Premium and Free (Mac) What’s happening: “This device is vulnerable” | “Computer is vulnerable” messages appear when some Sophos Home components are not loaded/properly installed. This situation must be addressed to ensure your system is protected from online threats. The most common scenarios in which these messages appear are after […]
Applies to: Sophos Home for MacOS This article describes how to run a virus scan on a specific file/folder or drive using Sophos Home on a Mac computer. Instructions: Locate the file, folder or drive you wish to scan Either right-click (if you have a two button mouse) or hit ctrl+click on the file to […]
Applies to: Sophos Home Premium for MacOS Privacy Guard is a Sophos Home Premium feature that protects against unwanted use of the webcam and microphone of your computer. Sophos Home notifies you when a non-Apple signed application that uses a camera and microphone is launched and provides users the option to Stop, Allow, or Always allow […]
Applies to: Sophos Home for MacOS If you notice issues such as slowness, or non-completing backups when backing up your Mac via Time Machine to an external location, you may want to turn off Network File Sharing options to alleviate the issue. If your Mac is protected by Sophos Home, then the files you are […]
Applies to: Sophos Home for MacOS Computers running Sophos Home are protected by real-time features which will detect and stop threats as they try to access the system. If an infection is suspected, or if a threat was recently cleared, a manual scan can be performed to ensure the system is healthy. Running a full system […]
Applies to: Sophos Home for MacOS What is a Fast Scan, and what does it do? The Sophos Home Mac fast scan is a default scan that targets the key system folders and areas where threats may be found. It does not target any other locations than the ones found here. Computers running Sophos Home are protected […]
Applies to: Sophos Home for MacOS Users may disable automatic removal of malware and temporarily place the items in quarantine instead. This provides the user the option of whether or not they want to remove the perceived threat. Disabling Automatic Threat Cleanup: To disable automatic Threat Clean Up, Toggle the Selector switch off by toggling […]
Applies to: Sophos Home -Mac Mojave OS +. MacOS users may receive a calendar / contacts permission request at the time of installing Sophos Home, if they have setup their contacts and calendar on their macs. This behavior occurs due to the way that Apple Gatekeeper (Click here for more information) works; the Sophos Installer is required […]