Applies to: Sophos Home for MacOS Users may disable automatic removal of malware and temporarily place the items in quarantine instead. This provides the user the option of whether or not they want to remove the perceived threat. Disabling Automatic Threat Cleanup: To disable automatic Threat Clean Up, Toggle the Selector switch off by toggling […]
Applies to: Sophos Home for Windows Privacy Protection is a Sophos Home Premium feature that protects against unwanted use of the webcam. When the camera is in use, Sophos Home notifies the user for awareness purposes, there will be no dashboard alert for these messages. Depending on the type of application, users may also be required […]
This article covers how to change the language in your Sophos Home Dashboard Steps to change the Dashboard’s language Log in to your Sophos Home Dashboard (if you do not have an account, follow these steps create a Sophos Home account ) Click on your email, on the upper right of the dashboard, select My Account. Enter your Sophos Home account […]
Direct Access or Single Sign On (SSO) provides a quick way to access your Sophos Home dashboard directly from a PC/Mac that is protected with Sophos Home. Note: Direct access will become the primary method to recover your account if you have enabled MFA and have lost access to your authenticator, as this will not require to […]
Applies to Android and iOS devices This article covers how to uninstall the free Sophos Intercept X for Mobile application for Sophos Home customers. For additional information regarding what is Sophos Intercept X for Mobile and support for Sophos Home premium users, please visit Sophos Intercept X for Mobile – Guide for Sophos Home customers Uninstalling […]
Applies to Android and iOS devices This article covers how to install the free Sophos Intercept X for Mobile application for Sophos Home customers. For additional information regarding what is Sophos Intercept X for Mobile and support for Sophos Home premium users, please visit Sophos Intercept X for Mobile – Guide for Sophos Home customers Installing […]
Applies to: Sophos Home -Mac Mojave OS +. MacOS users may receive a calendar / contacts permission request at the time of installing Sophos Home, if they have setup their contacts and calendar on their macs. This behavior occurs due to the way that Apple Gatekeeper (Click here for more information) works; the Sophos Installer is required […]
Applies to: Sophos Home for macOS Note: Before installing Sophos Home, make sure that your computer meets the system requirements for installing Sophos Home. Video instructions New users – step by step installation Please review our currently supported OS list: System requirements and End of support for older macOS versions for compatibility concerns. Access the Sophos Home page Click the “Download Now” button […]
Applies to: Sophos Home Premium and Free (Windows) After installing Sophos Home, a Reboot required after software update message is found in the Sophos Home Dashboard. Cause In some instances after an installation or update, a reboot is needed to fully enable the capabilities of the updated version of the software. Although a restart does not need […]
You are unable to install Sophos Home on another computer because the Add Device button is disabled: Cause This happens when the following number of device limit has already been reached: Sophos Home premium – 10 devices limit Sophos Home free – 3 devices limit Solution To resolve this, remove one or more computers from the dashboard. Source : […]