Summary Use this article if: You want to view or change your McAfee account details. You want to view or change your McAfee product subscription details. NOTE: If you can’t access your account because you can’t reset your password, contact Customer Service. My Account at home.mcafee.com lets you view and manage your account details, and access downloads to reinstall your product subscription services.This account […]
Summary Use this article if: You have forgotten your email address or password for home.mcafee.com. You have forgotten your True Key Master Password, see TS102545 – How to change or reset your True Key Master Password. NOTE: If you still cannot access home.mcafee.com after following the advice in this article, contact Customer Service. With the number of logins and passwords that we have […]
Summary McAfee Security Scan Plus is a free diagnostic tool that makes sure you are protected by actively checking your computer for up-to-date antivirus, firewall, and web security software. Security Scan Plus scans for threats such as malware, trojans, and unwanted programs actively running on your computer. It even scans your browser history for suspicious activity. […]
Problem When you try to browse to a website that you believe is trustworthy, the McAfee Firewall function called Net Guard blocks you from accessing the site. This function uses a repository of known good and known bad domain names and IP addresses. If you try to go to a known bad website or address, Net Guard protects you by blocking the […]
Problem When you try to update your McAfee security software, the update fails and you see either the error message, or one of the symptoms shown below. You might see the following error message when the update fails: Error message McAfee cannot update your software. Please check your internet connection. If the problem continues, please contact Technical Support NOTE: If you run Windows XP, […]
Problem Use this article if: You see unexpected alerts that your McAfee product subscription has expired, or is about to expire. These messages might appear even when your subscription is not near the expiration date. Unexpected alerts can include: Your subscription ended x days ago Your McAfee subscription has expired Your McAfee antivirus protection is over Your subscription […]
Summary Follow the steps below to make sure that your McAfee security software is working correctly and protecting your PC. This article helps you to make sure that: Your software is up to date Your protection is active Viruses are detected Solution To make sure that your software is up to date and detecting viruses […]
Summary Use this article if: You’re using a McAfee security product for Windows or macOS such as LiveSafe or Total Protection. You want to exclude files from being scanned by your Windows or macOS security product. NOTE: If you have a problem excluding files even after following the advice in this article, connect with our Support Team. McAfee […]
Summary If your McAfee software detects a problem, you see an At risk exclamation point. Your protection status in the Security Center might change from green to either red or gray. In this case, the McAfee Firewall is disabled. This message can occur for any of the following reasons: The Firewall is installed, but is disabled. This issue […]
Problem Your McAfee software is installed, but the McAfee icon is missing from your Windows desktop. Solution When you install McAfee software on your Windows computer, a McAfee icon is normally placed on your desktop. If the icon is not there, it might have been deleted by mistake, or might never have been placed on the desktop. Virtual Assistant To get the McAfee icon back […]