To help prevent conflicts between McAfee products and your Malwarebytes products, add mutual exclusions to the settings in Malwarebytes using the instructions below. Set exclusions in Malwarebytes Nebula Add McAfee to your Malwarebytes software’s exclusions. Log in to the Malwarebytes Nebula console. Click Settings > Exclusions. Click New, then add the McAfee file paths. To see more detailed instructions for […]
You have removed a Potentially Unwanted Program (PUP) from Google Chrome™ but Malwarebytes Endpoint Protection keeps detecting the same PUP. This may be caused by Google Chrome Sync replacing Chrome settings and entries after Malwarebytes disinfects them. Reset Sync Data to prevent PUP redetections Follow the steps below to disable account sync in Chrome, reset […]
Occasionally the Malwarebytes endpoint agent service MBEndpointAgent may not start when the computer is booted up. This article provides options to ensure reliable startup by a Malwarebytes policy setting and additionally batch file or GPO setting. Resolution Allow services additional time to startup This setting gives all Windows services more time to startup and thereby avoiding service […]
Process Monitor, or ProcMon, is a Windows tool designed to help log application issues on your computer. With Process Monitor you can observe, view, and capture Windows file and system activity in real-time. Malwarebytes Support uses Process Monitor to help determine what applications are diminishing your experience with Malwarebytes software. Create a ProcMon log To […]
If you cannot find a Malwarebytes Endpoint Agent in the Malwarebytes Nebula platform, it may be due to endpoints having outdated certificates. To confirm this, go to C:\ProgramData\Malwarebytes Endpoint Agent\Logs and open up the EndpointAgent.txt. In the Malwarebytes Endpoint Agent log, confirm you see the following error message: System.Security.SecurityException: Issue with Authenticode signature Error:2148098053 Cause The error message above indicates […]
Your Mac endpoint is displaying the needs attention indicator . Click the indicator to see the message. If you receive the following error message: “Your team has not yet granted this endpoint permission to allow full disk access (FDA) to Malwarebytes. For the best protection, we highly recommend that you grant this endpoint access to this […]
In macOS 10.15.4 and 10.15.5, a warning message notifies you that kernel extensions will no longer be supported in future Apple updates. No need to panic, Malwarebytes is aware of this upcoming change and are working to upgrade our kernel extension to Apple’s new Endpoint Security framework. All you need to do is update your […]
After a threat scan, your Malwarebytes Endpoint Detection and Response software detects Group Policy registry keys as Potentially Unwanted Modifications (PUMs). Cause If you have a Group Policy enforced on your network, your Malwarebytes software assumes the Group Policy registry keys are Potentially Unwanted Modifications. If these registry keys were added with your permission, you may treat the detections as false […]
When deploying the Malwarebytes Endpoint Agent on macOS Catalina 10.15 or macOS Big Sur 11.x, Full Disk Access must be manually granted on the endpoint so Malwarebytes can scan all disk locations for threats. Due to Apple’s Transparency, Consent, and Control (TCC) feature, Malwarebytes cannot access sensitive folders for potential threats until Full Disk Access […]
In the Nebula console, on the Endpoints page under the Status column, a Needs Attention indicator means there is an issue. Click on the indicator to display the error message. Error messages The Malwarebytes Endpoint Detection and Response plugin on this endpoint didn’t start correctly. This needs your immediate attention, as files cannot be cleaned and no […]