Process Monitor, or ProcMon, is a Windows tool designed to help log application issues on your computer. With Process Monitor you can observe, view, and capture Windows file and system activity in real-time. Malwarebytes Support uses Process Monitor to help determine what applications are diminishing your experience with Malwarebytes software. Create a ProcMon log To […]
Malwarebytes Nebula offers Remote Assistance to allow Malwarebytes Support access to investigate any issues in your Nebula console. Remote Assistance automatically turns off after 72 hours of being switched on, or when Malwarebytes Support logs into your account. This article explains how to enable Remote Assistance under Profile settings. Enable Remote Assistance This feature should only be enabled when […]
Servers may encounter performance or network related issues when using a policy with Real-Time Protection features enabled. As an example, DNS/DHCP/DC servers may be unable to resolve hostnames when Web Protection is enabled. This article explains how to disable Real-Time Protection features during installation to avoid these server issues. There are two ways to resolve this: Disable conflicting features in the […]
From the Support Tickets screen in Malwarebytes Nebula, Super Admins can submit and manage support cases. Super Admin users have the ability to perform the following actions on the Support Tickets page on the Nebula console: See and navigate to the Support Tickets page from the left-navigation pane of the Nebula console. Create a support ticket Add comments and […]
By default, Malwarebytes Nebula removes Potentially Unwanted Programs (PUPs) or Potentially Unwanted Modifications (PUMs) automatically. To configure the Malwarebytes Nebula to ignore PUPs or PUMs automatically, follow the instructions below. PUM detection settings are for Windows operating systems only. Go to Settings > Policies > Select the policy to change. Select the Scan settings tab. Scroll down to Potentially Unwanted Programs (PUPs) […]
This article provides instructions on how to generate a SAML trace using SAML-Tracer, a Chrome browser extension or Firefox browser add-on. SAML-Tracer is a tool for viewing SAML and WS-Federation messages sent through the browser during single sign-on (SSO) and single logout. Download and Install Go to the Chrome Web Store or Firefox Browser ADD-ONS site, download and install […]
MacOS endpoints running Cisco IPSec VPN alongside Malwarebytes Endpoint Detection and Response may experience a loss of network connection if Network Events and Endpoint Isolation are enabled in your policy settings. This is limited to endpoints on MacOS 10.15 Catalina and 11.0 Big Sur due to a network protocol conflict. Resolution To resolve, update Mac endpoints running Cisco IPSec […]
Windows® Performance Toolkit (Xperf) is a command-line tool used for monitoring to produce in-depth performance profiles of Windows operating systems and applications. These logs help the Malwarebytes Support team investigate performance issues with Windows devices. Create an Xperf log To run the Xperf command-line tool, install the SDK available on Microsoft’s support site: Windows 10 […]
The Malwarebytes Support Tool command line version is used to cleanup and remove Malwarebytes products. The Support Tool removes Malwarebytes Endpoint Security and Malwarebytes Endpoint Protection, including their files, settings, and license information. To remove Malwarebytes software from a Windows endpoint, download the Support Tool, then run it from the Command Prompt. In the Command […]
Under your Profile is a License Information screen that displays total endpoints in use, number of purchased seats, expiration date and license key for each product you’ve purchased. This article explains how to locate your license information. View your License Information At the top right of the screen, click your display name > Profile > License Information tab. Here you can view the details of your […]