If the installation or removal of a Kaspersky Lab home product terminates with an error, please get trace files of the process to help technical support diagnose the issue. Installation and removal trace files are created automatically in Kaspersky Lab products. By default, the files are saved to the %temp% folder (usually C:\Windows\Temp or C:\Documents […]
This article concerns: Kaspersky Anti-Virus Kaspersky Internet Security Kaspersky Total Security Kaspersky Security Cloud Kaspersky Small Office Security In the Support window of a Kaspersky application, you can find the information about the application that may be useful when contacting technical support: license key, database release date, application version and operating system version. To contact technical […]
When submitting a request to the Kaspersky Lab Technical Support via My Kaspersky you will be asked to specify the operating system version of your device. For Windows users Open the dialogue box Run by pressing Win + R keyboard hotkey Type winver and click OK. The information about the version will be available in the window opened. For macOS […]
All terms used in this Technical Support Statement have the same meaning defined in the End User License Agreement (EULA) under the clause ”Definitions”. Please carefully read the terms of this Technical Support Statement, as well as all documents referred to in this Technical Support Statement, before accepting it. If the Software is used within […]
Threats of the Trojan.Multi.Accesstr family replace Windows service files with cmd.exe or powershell.exe. This can be used for gaining unauthorized access to the system. For the list of threats and corrupted files, see below. Recovery recommendations After detecting the threat, Kaspersky applications will try to find backup copies of corrupted files and restore them. If […]
After installing a Kaspersky, a situation may occur in which the Windows 10 operating system crashes and a blue screen appears (BSoD — Blue Screen of Death). This can be caused by a conflict between the Kaspersky Lab application and an application made by another company, or with your computer’s drivers. If this issue occurs, create a […]
Cause Solution A fault with the mobile phone. Fix the fault with the mobile phone and request a new one-time password. The SMS with the password ended up in the spam folder or a folder for suspicious messages. Check these folders on the phone. A malfunction with the mobile connection. Contact the technical support department […]
If the confirmation link for activation of your account at My Kaspersky has expired, do the following: Sign in to My Kaspersky. Click Resend verification email at the top of the page. Click on the link that is sent to your email address. Your account will activated. Source : Official Kaspersky Brand Editor by : BEST Antivirus KBS […]
If you forgot the answer to the secret question you have set for My Kaspersky, submit a request to Kaspersky technical support by choosing the topic and filling out the form. Source : Official Kaspersky Brand Editor by : BEST Antivirus KBS Team
The Workstation service or LanmanWorkstation supports network connections on computers with Windows OS. This service is enabled by default, but you can check your connection and restart it. How to restart the Workstation service Click Search. Type services.msc into the search box and choose the suggested option. Right-click Workstation and select Properties. Open the drop-down list, select the […]