Cause Solution A fault with the mobile phone. Fix the fault with the mobile phone and request a new one-time password. The SMS with the password ended up in the spam folder or a folder for suspicious messages. Check these folders on the phone. A malfunction with the mobile connection. Contact the technical support department […]
If the confirmation link for activation of your account at My Kaspersky has expired, do the following: Sign in to My Kaspersky. Click Resend verification email at the top of the page. Click on the link that is sent to your email address. Your account will activated. Source : Official Kaspersky Brand Editor by : BEST Antivirus KBS […]
If you forgot the answer to the secret question you have set for My Kaspersky, submit a request to Kaspersky technical support by choosing the topic and filling out the form. Source : Official Kaspersky Brand Editor by : BEST Antivirus KBS Team
The Workstation service or LanmanWorkstation supports network connections on computers with Windows OS. This service is enabled by default, but you can check your connection and restart it. How to restart the Workstation service Click Search. Type services.msc into the search box and choose the suggested option. Right-click Workstation and select Properties. Open the drop-down list, select the […]
How to disable Microsoft Security Essentials or Windows Defender in Windows 10 In the lower left corner, click Start → Settings. Select Update & security. Go to the Windows Security section and click Open Windows Security. Go to the Virus & threat protection section, expand the Windows Defender Antivirus options and disable Periodic scanning. Microsoft Security Essentials or Windows Defender will be disabled on Windows 10. […]
You can get the PID (process ID) of a process running in Microsoft Windows through the Task Manager or the command prompt. How to get PID using Task Manager Press Ctrl+Shift+Esc on the keyboard. Go to the Processes tab. Right-click the header of the table and select PID in the context menu. Find the process for which you […]
Before sending files to Kaspersky Lab technical support, you need to add them to an archive. How to add files to an archive using standard Microsoft Windows means Select the files which you want to add to an archive. Right-click any selected file. By default, the archive will have the same name as the […]
How to reset network settings via command line If you’re having issues connecting your computer to a network, do the following: Run the command line as an administrator. For instructions see this guide. Enter the commands one by one, pressing Enter after each line: netsh winsock reset netsh int ip reset all netsh winhttp reset proxy […]
This article concerns Windows 8.1 and later. The Protected Process Light (PPL) technology has been implemented in Windows 8.1, which ensures that the operating system only loads trusted services and processes. They should have an internal or external signature that meets the Windows requirements. Protected Process Light (PPL) technology is used for controlling and protecting […]
How to extract files from a ZIP archive To extract: A file or folder, open the archive and drag the file or folder to the location you require. The entire contents of the archive, select Extract All from the shortcut menu and follow the instructions. The files will be extracted to the folder you specified. You can […]