This article concerns: Kaspersky Internet Security for Mac Kaspersky Security Cloud for Mac — Family and Personal When shopping online or using online banks or payment systems, you need additional protection to avoid data interception as it may result in financial losses. The Safe Money component protects your online transactions. When you are trying to […]
Issue When starting Protected Browser, you may encounter the message “Kaspersky product is not providing complete protection of your data: HIPS protection is disabled”. Cause The Application Control component is disabled. Solution Enable the Application Control component: In the main window of a Kaspersky application, click . In the Settings window, go to the Protection → Advanced Threat Protection section. […]
Interface elements of some applications may turn black if the application is opened on top of the Protected Browser (the window with the green frame around it). This issue occurs with the following applications: Microsoft Excel. Microsoft Outlook. Adobe. Quicken. Source : Official Kaspersky Brand Editor by : BEST Antivirus KBS Team
Before you start using Safe Money, make sure Self-Defense is enabled. Otherwise, the Safe Money component will be unavailable. if Self-Defense is disabled, click Enable Self-Defense in the Safe Money window. If the solution did not help If you still experience problems using the Safe Money component, see the following articles: Critical system updates are not installed Kaspersky Internet Security is not […]
This article concerns: Kaspersky Security Cloud Kaspersky Internet Security Kaspersky Total Security Kaspersky Small Office Security Hardware virtualization allows running multiple operating systems on one computer. In Kaspersky applications, hardware virtualization technology is used for additional protection in Protected Browser. Hardware virtualization is only available on 64-bit versions of Windows 8, 8.1 or 10. We […]
Cause Important operating system updates that close vulnerabilities that are critical for online banking have not been installed on your computer. Solution Download the latest operating system updates. To do so, click Run update. If downloading operating system updates is disabled, we recommend enabling it. If there is no Run update button, or if nothing happens when you […]
This article concerns: Kaspersky Security Cloud Kaspersky Internet Security Kaspersky Total Security Kaspersky Small Office Security A website opens slowly If the Protected Browser works slowly: Restart Protected Browser. If restarting the browser did not help, try restarting the Kaspersky application. If this did not help, restart the computer. If the issue persists, send […]
If you choose to give us feedback about Safe Money and help us improve the service, Kaspersky Lab will collect the following information: Feedback information you have provided Your operating system and its version The installed application and its version Browser you are using and their versions In some cases, we may collect visited URLs […]
To troubleshoot issues with your network connection, Kaspersky Technical Support may require the network traffic logs collected in the Wireshark application. To get the logs: Download and install the application from the WireShark website. Open the application and click . Select the interface for log collection and click Start. Reproduce the problem. Click . Select File → Save As and save the logs […]
After you have sent a request to Technical Support, Kaspersky Lab engineers can ask you to collect logs of your Android smartphone. By default, log files are inaccessible. To get access, allow USB debugging. How to allow USB debugging To collect the information you need, allow USB debugging for programmers. By default, USB debugging […]