If Kaspersky Internet Security for Mac functions incorrectly: Restart the application. If the issue persists, try rebooting your Mac. If this doesn’t help, reinstall Kaspersky Internet Security for Mac. If the issue persists after reinstallation, collect trace files and send them to technical support. How to restart the application Click the menu icon and select Quit. […]
If Kaspersky Internet Security for Mac functions incorrectly: Restart the application. If the issue persists, try rebooting your Mac. If this doesn’t help, reinstall Kaspersky Internet Security for Mac. If the issue persists after reinstallation, collect trace files and send them to technical support. How to restart the application Tap the menu icon and select Quit. […]
The article concerns Kaspersky Security Cloud for Mac — Family and Personal. Kaspersky Security Cloud for Mac is activated through My Kaspersky. To activate the application: Buy a subscription for Kaspersky Security Cloud. See the guide below. Sign in to your account on My Kaspersky from Kaspersky Security Cloud. See the guide below. How to buy a […]
This article concerns: Kaspersky Internet Security for Mac Kaspersky Security Cloud for Mac — Family and Personal When shopping online or using online banks or payment systems, you need additional protection to avoid data interception as it may result in financial losses. The Safe Money component protects your online transactions. When you are trying to […]
To process requests, Kaspersky Lab technical support might need a report generated by the Info.sh application. The following information will be collected in the report: The names of applications and browser extensions on the device. Startup settings for installed applications. MD5 hashes. To create a report: Download the info.tar archive and extract the files from it. Open […]
When processing your request, Kaspersky technical support may require reports generated by the KLlogsGather script. The script collects trace files, crash dump files and a System information report. To generate a report using KLlogsGather: Download the KLlogsGather.tar archive and extract the files from it. Open Finder. Go to Applications → Utilities. Double-click on Terminal. Drag and drop the KLlogsGather file into […]
To collect network traffic logs: Download and install Wireshark Open the application and click . Select the network interface to collect logs. Click Start. Reproduce the problem on your Mac. Switch back to the Wireshark window and click . Click . Select the Compress with gzip check box and then click Save. The network traffic logs will be saved to an archive. Send […]
System Integrity Protection is a feature that protects the integrity of the operating system. It prevents malware from editing of system files and settings. How to enable System Integrity Protection Restart macOS in the recovery mode: press and hold ⌘+R on the keyboard during the system startup. In the upper-left corner of the screen, […]
To determine the cause led to the application crash, Kaspersky Technical Support experts may ask you to send a crash report in CRASH format. The crash report may be located in the following folders: /Libraries/Logs/DiagnosticReports /Users/Username/Library/Logs/DiagnosticReports /Libraries/Logs/CrashReporter /Users/Username/Library/Logs/CrashReporter In Mac OS X 10.7 (Lion) and later the Library folder is hidden. To learn how to […]
Before you purchase and install a Kaspersky Lab application, make sure your Mac meets system requirements. For correct installation and performance, your Mac must be running OS X 10.6 or later. To find the version number, in the OS X menu, click and select About this Mac (or About this Computer in OS X 10.6). The information about the version […]