Before contacting support, run the support tool to collect basic information about hardware, operating system, network configuration and installed software. To run the support tool: Open the product from the Windows Start menu. On the Antivirus page, select Settings. Select Support. Select Edit settings. Note: You need administrative rights to change the settings. Select Run Support Tool. Select Run diagnostics on the Support Tool window. The support tool […]
Our customer support may ask information of your product version if you need to contact us. To view the current version information: Open the product from the Windows Start menu. On the Antivirus page, select Settings. Select Support. Find information of the currently installed product under Version information. Source : Official F-Secure Brand Editor by : BEST Antivirus KBS Team
Our customer support may ask for your identity codes if you need to contact us. To view your identity codes: Open the product from the Windows Start menu. On the Antivirus page, select Settings. Select Support. Find your Account ID under Identity code. Source : Official F-Secure Brand Editor by : BEST Antivirus KBS Team
Here you can find information that can help you solve your technical issues. Source : Official F-Secure Brand Editor by : BEST Antivirus KBS Team
You can help us improve the product by sending usage data. To send usage data: Open the product from the Windows Start menu. On the Antivirus page, select Settings. Select Privacy. Select Edit settings. Note: You need administrative rights to change the settings. Under Product improvement, select Send non-personalized usage data. Note: You can read our privacy policy here: http://download.sp.f-secure.com/eula/latest/privacy_enu.html Source : Official F-Secure Brand Editor by […]
Security Cloud (formerly known as Real-time protection network) collects security data on unknown applications and websites and on malicious applications and exploits on websites. We collect this information to provide you security services to which you have subscribed and to enhance the security of our other services. We need to collect security data on unknown […]
This section explains what is Security Cloud and how you can contribute anonymous data and help us improve the product. Source : Official F-Secure Brand Editor by : BEST Antivirus KBS Team
This topic explains how to upgrade from F-Secure Internet Security to F-Secure SAFE. If you are currently using F-Secure Internet Security and need to renew your subscription, we recommend that you upgrade Internet Security to F-Secure SAFE. With SAFE, you can protect all your devices, not just your Windows PC computer. Note: We recommend that you […]
This topic describes how to reuse subscription codes with Internet Security. With F-Secure Internet Security, you are able to reuse the subscription code as long as there is time left on the subscription. Note: With a single PC subscription, you use the subscription code on one computer at a time. With a multi-PC subscription, you can […]
This topic explains about the email reminders that we send you and how to discontinue them. Our email reminders are sent by our ecommerce partner, Cleverbridge. If you keep receiving email reminders even though you have renewed your subscription, there are a few scenarios that may be causing this. You bought your subscription from F-Secure, […]