Issue Your ESET product detects the Dorkbot (Win32) threat. Solution Download ESETDorkbotCleaner.exe from ESET website. Open the location where you downloaded the ESETDorkbotCleaner.exe, right-click its select Run as administrator. Read the Software End-User License Agreement and click Agree if you agree. The tool will automatically search for threats. If the Dorkbot infection is detected, Dorkbot cleaner will ask you to confirm threat removal. Figure […]
Issue Your ESET product detected a Win32/Filecoder.Crysis infection Decrypt specific variants of your files using the ESETCrysisDecryptor.exe tool Current variants cannot be decrypted The latest version of the ESETCrysisDecryptor.exe tool was released in 2017 and does not support the most recent variants of Win32/Filecoder.Crysis. Only files with extensions mentioned below can be decrypted. Once a new tool […]
Issue Your personal files became encrypted and the following information may be displayed in your computer, or in a .txt, .html or .png file: “To recover your files, send an email to [email protected]” Figure 1-1 Figure 1-2 Your ESET product detects the infection Win32/Filecoder.Crypt888 How to decrypt your files using the ESETCrypt888Decryptor.exe tool Details Win32/Filecoder.Crypt888 is a trojan […]
Issue Your risk of exposure to the Win32/Conficker threat is due to a Microsoft operating system vulnerability (Microsoft released a patch for this vulnerability in October 2008). To help avoid infection caused by Microsoft operating system vulnerabilities make sure your computer (and all computers on your network) is always up to date with the latest […]
Issue Your ESET product detects the threat Bedep (Win64/Win32) Multiple explorer.exe processes You are trying to browse the Internet and the pages are being blocked Solution I. Run the Bedep Cleaner tool Right-click the link below, select Save target as (or Save link as in Mozilla Firefox) from the context menu and then select your Desktop as the save destination. Download ESET […]
Issue ESET products detect and block XData malware as a Win32/Filecoder.NLN and AES-NI as Win32/Filecoder.AESNI. Your ESET product detected a Win32/Filecoder.AESNI infection Decrypt your files using the ESETAESNIDecryptor.exe tool Your personal files have become encrypted Your files have been renamed with one of the following extensions: .aes256, .lock, .aes_ni_0day, .aes_ni, .decrypr_helper@freemail_hu, .~xdata~ You receive one of the following notes on […]
Issue Your computer is infected with a rogue application (for example “Internet Security Pro”) A rogue application has made undesired changes to your registry Experienced Windows users You can run this tool from Command prompt. Click the link below for instructions: Run the ESET Rogue Application Remover from the command prompt Details For each of the […]
Issue You suspect that your computer is infected with a virus or malware You were directed by ESET technical support to complete preliminary malware troubleshooting Solution No internet connection If you cannot connect to the internet on the infected computer, visit: No internet connection due to malware. Back up any important or valuable files on your […]
Solution ESET business product no longer supported This article applies to an ESET product version that is currently in End of Life status and is no longer supported. The content in this article is no longer updated. For a complete list of supported products and support level definitions, review the ESET End of Life policy for […]
Details ESET Cyber Security Pro provides anti-malware, antivirus protection and an integrated firewall for Mac OS X. Solution Install ESET Cyber Security Pro Activate ESET Cyber Security Pro I. Install ESET Cyber Security Pro Download the latest install package from the ESET download page (or insert the ESET Cyber Security Pro CD into your CD drive): […]