Solution ESET business product no longer supported This article applies to an ESET product version that is currently in End of Life status and is no longer supported. The content in this article is no longer updated. For a complete list of supported products and support level definitions, review the ESET End of Life policy for […]
Issue ESET business product in Limited Support status This article applies to an ESET product version that is currently in Limited Support status and is scheduled to reach End of Life status soon. For a complete list of supported products and support level definitions, review the ESET End of Life Policy for business products. Upgrade ESET […]
Issue Create a new user and grant access rights and permissions You are unable to perform an ESET PROTECT task because the option is unavailable Details Access rights in ESET PROTECT allow you to define which objects a given user can manage and which tasks that the user can carry out. For a more detailed […]
Solution Required user permissions This article assumes that you have the appropriate access rights and permissions to perform the tasks below. If you use the default Administrator user or are unable to perform the tasks below (the option is unavailable), create a second administrator user with all access rights. ESET PROTECT users: Create a second administrator user in […]
Issue Activation fails due to no internet connection A Security Admin needs an offline license file (.lf) to activate an ESET product “Legacy” licenses For more information about retrieving legacy license files from ESET Business Account, see our Online Help topic. Solution Create offline license files Add offline license file to the client task Using your […]
Issue Update client workstations in a closed environment (no Internet access) Update client workstations that have no Internet access but still receive updates from a computer in the network Solution Prerequisites: Download the ESET Mirror tool from the ESET download page. Create and download an offline license file using ESET Business Account. I. Set the computer connected to […]
Issue You want to configure ESET Mirror Tool to download updates from another ESET Mirror Tool in a network setup as shown in the scheme below: Solution Prerequisites: Download the ESET Mirror Tool for Windows from the ESET download page. Install Visual C++ Redistributable for Visual Studio 2010 and Visual C++ 2015 Redistributable x86 Create and download an offline license file using […]
Issue Required user permissions This article assumes that you have the appropriate access rights and permissions to perform the tasks below. If you use the default Administrator user or are unable to perform the tasks below (the option is unavailable), create a second administrator user with all access rights. ESET PROTECT users: Create a second administrator user in […]
Issue Required user permissions This article assumes that you have the appropriate access rights and permissions to perform the tasks below. If you use the default Administrator user or are unable to perform the tasks below (the option is unavailable), create a second administrator user with all access rights. ESET PROTECT users: Create a second administrator user in […]
Issue Verify that the latest detection engine updates have been received You receive the notification “Update information is not consistent” Details By default, ESET products check every hour for a new update and are updated at least once a day with new detection engine updates and occasional program component updates. Solution Are you a windows […]