Issue File-level scanning of some email servers, backup software, gaming applications, etc. is causing abnormal system behavior Exclude specific files, folders, drives or devices from Real-time file-system protection and all scan activity (Startup scan, On-access scan and Computer (On-demand) scan) Solution NOTE: If you are excluding a removable device (iPod, iPad, etc.), it needs to […]
Solution Before installing your ESET product, uninstall your existing antivirus product. Access the ESET website to download the free trial version of an ESET Windows home product. Click the Free Download button for the free trial version of ESET Smart Security Premium or ESET Internet Security, or click Download free trial of ESET NOD32 Antivirus to download the installation file […]
Solution I. Purchase a license Open ESET Cyber Security or ESET Cyber Security Pro. How do I open my ESET product? Click Activate product. Figure 1-1 Click the image to view larger in new window Click Purchase license. Figure 1-2 Click the image to view larger in new window Follow the instructions on the ESET website to purchase a license for […]
Solution ESET home product in Limited Support status This article applies to an ESET product version that is currently in Limited Support status and is scheduled to reach End of Life status soon. For a complete list of supported products and support level definitions, review the ESET End of Life Policy for home products. Migrate from […]
Issue Device control and Real-time protection are not functional You have previously approved loading ESET kernel extensions You have previously received the “System extension blocked” or the “Your computer is not protected” message ESET kernel extensions were not approved completely. Solution To restore full functionality to your ESET product, clear the existing ESET kernel extension […]
Issue You received a request for access to a restricted application or website or for additional time for fun and games from your child. There are multiple options to respond to a request. Select an option below: Use the myESET portal Use the ESET Parental control application on your device Use the child device directly […]
Solution Devices configured as a Child Device cannot uninstall ESET Parental Control for Android without the PIN The parent PIN is required to change settings on a child device, including unstalling. For more information, see How do I set the PIN in ESET Parental Control for Android? Open ESET Parental Control for Android. In the top […]
Issue Check the version of the Detection Engine that is installed on client computers Generate a report to view the Detection Engine version that is installed on client computers To see the current version of the Detection Engine, visit https://www.virusradar.com/en/update/info/ Details By default, ESET products check for product modules updates every hour and receive new Detection […]
Issue Add, edit or delete Web control rules on an individual client workstation Details Web control allows you to block webpages that may contain potentially offensive material. It also enables employers or system administrators to prohibit access to 27 pre-defined website categories and over 140 subcategories. Web control is used primarily for regulating web content that can […]
Issue ESET business product no longer supported This article applies to an ESET product version that is currently in End of Life status and is no longer supported. The content in this article is no longer updated. For a complete list of supported products and support level definitions, review the ESET End of Life policy for […]