Issue Pushing an uninstallation package out to password protected and non-password protected client(s) using ESET Remote Administrator. Solution Upgrade to the latest version – End of Life notice This article applies to version 4.x of Remote Administrator and ESET endpoint products version 4.x and earlier. These products are in End of Life Status. This means […]
Issue Use ESET Remote Administrator (ERA) 5.3 and later to deploy the ESET Management Agent for 7.x endpoint products. Migrate from ERA 5.3 to ESMC 7 using ERA 5.3 to deploy the ESET Management Agent. Solution To deploy the ESET Management Agent to client computers using ERA 5.x, follow the instructions below: I. Generate the ESET Management […]
Issue Required user permissions This article assumes that you have the appropriate access rights and permissions to perform the tasks below. If you use the default Administrator user or are unable to perform the tasks below (the option is unavailable), create a second administrator user with all access rights. ESET PROTECT users: Create a second administrator user in […]
Issue Login error in ESET PROTECT Web Console Cannot log into the ESET PROTECT Web Console because you do not have the ESET PROTECT Web Console password I know the Web Console password I do not know the Web Console password Linux or Virtual Appliance user Solution I know the Web Console password Open the […]
Issue Upgrade of Agents using the Components Upgrade Task (recommended Agent upgrade method) fails Upgrade ERA Agents 6.5 or ESET Management Agents 7.x on Linux clients using the ESET PROTECT Run Command task (alternative Agent upgrade method for advanced users). Solution If you also manage computers running Windows, see the instructions for upgrading Agents on managed Windows […]
Issue Upgrade of Agents using the Components Upgrade Task (recommended Agent upgrade method) fails Upgrade ERA Agents 6.5 or ESET Management Agents 7.x on Windows clients using the ESET PROTECT Run Command task (alternative Agent upgrade method for advanced users). Solution If you also manage computers running Linux, see the instructions for upgrading Agents on managed Linux […]
Solution Uninstall ESET Endpoint Security for macOS or ESET Endpoint Antivirus for macOS Uninstall ESET Remote Administrator Agent ESET Remote management console users: Perform these steps in ESET Remote Administrator (ERA) 6.x Perform these steps in ESET Security Management Center (ESMC) 7.x Perform these steps in ESET PROTECT 8.x In situations where you do not want […]
Issue You want to uninstall the ESET Management Agent Solution Remove password protection before you uninstall the ESET Management Agent We strongly recommend that you remove any configuration passwords that you have set on client workstations before running this task. Failure to do so can make it difficult to access settings after the ESET Management Agent has […]
Issue You are setting up Apache HTTP Proxy in one of these scenarios: Installation of HTTP Proxy on Windows or on Linux Upgrade of infrastructure with ERA 6.x Proxy: Migrate from ERA Proxy (Windows) to Apache HTTP Proxy in ESET PROTECT Migrate from ERA Proxy (Linux or Virtual Appliance) to Apache HTTP Proxy in ESET PROTECT You need […]
Issue Required user permissions This article assumes that you have the appropriate access rights and permissions to perform the tasks below. If you use the default Administrator user or are unable to perform the tasks below (the option is unavailable), create a second administrator user with all access rights. ESET PROTECT users: Create a second administrator user in […]